Academic Counsellor

Iide Education; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

IIDE, India's leading digital business school, is seeking an Academic Counsellor at our Lower Parel campus to guide prospective students through digital marketing programs, manage inquiries, and support admissions.

You will mentor junior counselors, collaborate with internal teams, and drive enrollment growth while ensuring an exceptional student experience for learners in Mumbai. You will review applications, coordinate interviews, and maintain CRM records to ensure timely follow-ups.

Qualifications

• 18 years of experience in counseling or sales.
• Fluent written and spoken English communication skills.
• Strong interpersonal skills, active listening, and the ability to engage, inspire, and guide students.
• Familiarity with CRM systems and sales automation tools. Candidate must be residing in Mumbai.

Responsibilities

• Counsel students on IIDEs' digital marketing courses, helping them choose the right path based on their interests and career aspirations.
• Communicate with students and parents both in-person and over the phone, addressing queries and guiding them through course options.
• Provide expert career guidance and support students throughout their learning journey.
• Mentor and support junior counselors to improve counseling effectiveness and individual performance.
• Collaborate with cross-functional teams to deliver a seamless student experience.

Skills

English fluency

CRM familiarity

Counseling skills

Sales mindset

Interpersonal skills

Tools

CRM software

Job description

Work Timings: 10:00 AM to 7:00 PM

Working Days: Monday-Saturday

Work Mode: 100% Work from Office

Location: Lower Parel, Mumbai

About IIDE:

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As an Academic Counsellor at IIDE, Lower Parel, you will play a pivotal role in guiding prospective students through their educational journey. This role involves counseling students on IIDEs digital marketing programs, managing student communications, mentoring junior counselors, and driving admissions growth while ensuring an excellent student experience.

You will provide career guidance, answer student and parent queries, manage lead conversions, and collaborate with internal teams to uphold high standards across the admissions process.

What You'll Do:

• Student Counseling & Guidance:
  • Counsel students on IIDEs' digital marketing courses, helping them choose the right path based on their interests and career aspirations.
  • Communicate with students and parents both in-person and over the phone, addressing queries and guiding them through course options.
  • Provide expert career guidance and support students throughout their learning journey.
• Mentorship & Team Collaboration:
  • Mentor and support junior counselors to improve counseling effectiveness and individual performance.
  • Assist in onboarding and training new team members to ensure consistency within the counseling department.
  • Collaborate with cross-functional teams to deliver a seamless student experience.
• Target Achievement & Reporting:
  • Consistently achieve daily, weekly, and monthly counseling and enrollment targets.
  • Monitor lead conversion rates and ensure timely and efficient follow-ups.
  • Use CRM tools and sales automation systems to generate reports, track conversions, and improve sales outcomes.
  • Meet expected KPIs, including:
    • Minimum 150-200 connected calls per day
    • 23 hours of active talk time per day (average)
    • Consistent achievement of weekly revenue targets aligned with batch requirements
• Additional Duties:
  • Handle complex student concerns, escalations, and larger student groups as required.
  • Take ownership of additional responsibilities aligned with senior counseling requirements.
  • Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

• Must-Have:
  • 18 years of experience in counseling or sales, preferably within the EdTech industry.
  • Fluent written and spoken English communication skills.
  • Strong interpersonal skills, active listening, and the ability to engage, inspire, and guide students.
  • Interest and experience in educational counseling and sales with a goal-oriented mindset.
  • Familiarity with CRM systems and sales automation tools.
  • Candidate must be residing in Mumbai.
• Should Have:
  • Strong multitasking and prioritization skills to manage responsibilities effectively in a fast-paced environment.
  • Demonstrated leadership potential and willingness to take on additional responsibilities as the role evolves.
  • Ability to mentor peers and contribute positively to team performance.
• Nice to Have:
  • Prior work experience in an EdTech company, preferably in student counseling, admissions, or sales.
  • Certifications or working knowledge in digital marketing or educational counseling.

Why Join IIDE?

• Work with one of Indias fastest-growing digital education brands
• Gain exposure to end-to-end admissions and student counseling processes
• Collaborative and high-growth work environment
• Competitive salary with strong career development opportunities
• Play a meaningful role in shaping students’ educational and career journeys

Who You’ll Thrive As

You’re someone who:

• Enjoys interacting with students and helping them make informed career decisions
• Has a passion for education, counseling, and sales
• Thrives in a target-driven, fast-paced environment
• Is proactive, empathetic, and solution-oriented in resolving student queries
• Enjoys mentoring others and contributing to team success