EDR Specialist

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bangalore, India, is seeking a senior EDR specialist with extensive experience in endpoint detection and response tools. The role covers design, installation, testing, and ongoing management of EDR services, with strong emphasis on incident handling, policy configuration, and cross‑team collaboration.

The candidate will validate antivirus strategies, implement changes per client requirements, and ensure system health monitoring.

Qualifications

• Eight to ten years' experience with EDR.
• Eight to ten years' experience with SentinelOne, CrowdStrike, MS Defender, Proofpoint EDR or Netskope EDR.

Responsibilities

• Validate antivirus strategy for IT environment.
• Complete installation and testing of devices with reporting and training.
• Create and implement approved changes to devices per client requirements.
• Monitor system health, memory usage and disk space; validate processes.
• Maintain SOPs and documentation.
• Communicate technical information to clients and internal teams.
• Participate in knowledge sharing to improve customer solutions.
• Follow client SLA using standard procedures.

Job description

Role Overview

• Validate antivirus strategy for all elements of the IT environment, in accordance with the security policies and procedures.
• Complete installation of all supported devices, including implementation, testing, reporting, alerting, and operational support resource training
• Create, modify, test, and implement approved changes to supported devices based upon customer requirements
• Verify system status and health including memory usage and disk space and validation of process execution
• Maintain current standard operating procedures and documentation

Location

Bangalore, Karnataka, India

Role Responsibilities

• Experience with design, architecture and implementation of services in the areas of Endpoint and Email EDR
• In-depth knowledge and experience with implementing and installing the following technologies:
• Experience in Implementing and managing EDR Projects including Installation, Configuration and troubleshooting of various EDR suites like Purview, Proof point, Netscope etc
• Configuring tasks, policies, scheduled scans and adding scan exclusions based on clients requirement.
• Performing daily activities, monitoring and remediation
• Excellent oral and written communication skills
• Evaluate/deconstruct malware through open-source and vendor provided tools
• Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures
• Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)
• Perform all tasks required per shift including reporting, monitoring, and turnover logs
• Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities
• Confidently communicate technical information to NTT Data Services client base and internal technical team members
• Participate in knowledge sharing with other analysts and develop efficient customer solutions
• Maintain a working knowledge of local security policies and execute general controls as assigned

Role Requirements

• Eight to ten years' experience with EDR
• Eight to ten years' experience with SentinelOne, CrowdStrike, MS Defender, Proofpoint EDR or Netskope EDR

Role Preferences

• Vendor Certifications from Netskope Data Loss Prevention (EDR), SentinelOne, CrowdStrike, MS Defender
• Other Vendor Certifications like Proofpoint etc
• Typical Years of Experience 8-10 Years relevant work experience