E2E O2C Process & Transformation Lead

Bayer AG; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Bayer AG is seeking an E2E O2C Process & Transformation Lead to define and drive the global O2C transformation strategy. You will harmonize the O2C ecosystem, lead AI-enabled capabilities, and collaborate across divisions to deliver scalable solutions that improve stakeholder experience and financial performance.

This senior role requires 10 years of experience with 3+ years in transformation, a strong background in end-to-end O2C processes, and hands-on analytics skills (Power BI) to translate

Qualifications

• Bachelor's or Master's degree in Business, Finance, Supply Chain, Operations, Technology, or a related field.
• 10 years of relevant professional experience with 3+ years driving process excellence, transformation, or efficiency initiatives in global organizations.
• Strong understanding of end-to-end O2C processes, customer experience, and business performance drivers (Sales, Margin, Cash Flow).
• Experience bridging business and technology with ERP, data platforms, automation, analytics, and AI technologies.

Responsibilities

• Develop, maintain, and execute the global O2C strategy with O2C leaders.
• Drive continuous improvement of end-to-end O2C process with automation, analytics, AI, and digital capabilities.
• Identify opportunities to enhance O2C performance and customer experience with scalable solutions.
• Collaborate across divisions, IT, and stakeholders to deliver improvements in Sales, Margin, Cash Flow.
• Monitor AI, automation, and UX developments to strengthen process maturity and business value.
• Ensure alignment and governance across regional leaders and process owners.

Skills

O2C process expertise

Process excellence

AI & analytics

Power BI

Project management

Change management

Agile ways of working

Stakeholder collaboration

Education

Bachelor's or Master's degree in Business, Finance, Supply Chain, Operations, Technology, or related field

Tools

Enterprise platforms

Job description

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At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

E2E O2C Process & Transformation Lead

POSITION PURPOSE:

The E2E O2C is a Global role responsible for defining, developing and driving the global transformation strategy for the E2E Order-to-Cash process. The role ensures the O2C ecosystem is harmonized, streamlined, innovative, customer-centric and future-ready.

The role acts as a strategic transformation leader, identifying opportunities to enhance business value by combining process excellence, technology disruption, AI-enabled transformation, data-driven decision-making and strong enterprise collaboration.

Drives enterprise-wide collaboration to deliver impactful business outcomes, improve stakeholder experience, simplify operations to improve Sales, Margin & Cashflow.

YOUR TASKS AND RESPONSIBILITIES:

• Develop, maintain, and execute the global O2C strategy in partnership with O2C leaders, ensuring alignment with Bayer priorities and business objectives.


• Drive the continuous improvement of the end-to-end O2C process by identifying inefficiencies, control gaps, customer pain points, and value opportunities, transforming insights into scalable process, digital, and AI-enabled solutions.


• Steer the identification, prioritization, and implementation of automation, analytics, AI, and digital capabilities to enhance O2C performance, customer experience, and business outcomes.


• Build strong partnerships across divisions, O2C operations, GPOs, Intelligent Automation, IT, and other key stakeholders to align priorities, enable scalable solutions, and deliver improvements in Sales, Margin, Cash Flow, and stakeholder experience.


• Monitor industry-leading practices and emerging developments in AI, automation, customer experience, and process excellence, benchmark Bayer's O2C capabilities, and translate insights into strategic initiatives that strengthen process maturity, innovation, and business performance.


• Collaborate with Workstream Leads, Capability Community Leads, regional and country O2C and Finance leaders, and process experts to ensure strategic alignment, effective governance, transparent communication, and successful delivery of O2C initiatives.


• Drive the design and implementation of User Experience (UX) initiatives across the global O2C landscape to improve stakeholder satisfaction, process adoption, and business outcomes.

WHO YOU ARE:

• Bachelor's or Master's degree in Business, Finance, Supply Chain, Operations, Technology, Engineering, or a related field.


• 10 years of relevant professional experience, including 3+ years driving process excellence, operational improvement, transformation, or efficiency initiatives within complex, global organizations.


• Strong understanding of end-to-end O2C processes, customer experience principles, and business performance drivers, including Sales, Margin, and Cash Flow.


• Strong understanding of enterprise application landscapes, digital platforms, data, automation, analytics, and AI technologies, with the ability to bridge business and technology domains.


• Strong disruptive and innovative mindset, with the ability to challenge and influence existing service and process


• Proven experience in project management, change management, and agile ways of working, with the ability to identify opportunities, build compelling business cases, and drive the adoption of scalable process, digital, and AI-enabled solutions.


• Highly collaborative and influential, with a track record of building trusted partnerships and driving alignment across functions, divisions, geographies, and external partners.


• Strong analytical and problem-solving skills, leveraging data and insights to support decision-making, continuous improvement, and value realization (e.g. Power BI and advanced Microsoft).

Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work- for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here

Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.

Please don’t rely upon any unsolicited email from email addresses not ending with domain name "bayer.com" or job advertisements referring you to an email address that does not end with "bayer.com". For checking the authenticity of such emails or advertisement you may approach us at [e-mail].

YOUR APPLICATION

Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.

Location:

India : Karnataka : Bangalore || Philippines : National Capital : Manila