Dy. Manager Mumbai & Coastal MH

Sandvik Coromant; Pune District; On-site; INR 2,200,000 - 3,500,000; Full time

Job summary

Sandvik Coromant is seeking a dynamic Dy. Manager Mumbai Coastal MH to lead aftermarket sales and service activities across the CS region from Panvel/Mumbai. You will drive profitability by promoting parts, services, and contracts while working with Service, Sales, and Supply Chain teams.

The role demands 7–10 years in Crushing and Screening, strong maintenance leadership, safety focus, and the ability to build lasting customer relationships through value-added solutions.

Qualifications

• Builds a safety-first culture across the team.
• Delivers value by aligning with Sandvik core values.
• Promotes diversity and inclusion in the workplace.
• Drives profitable parts, service growth and customer satisfaction.

Responsibilities

• Ensure compliance with safety standards and policies while fostering safety culture.
• Own P&L for the region; identify Sandvik total offerings opportunities.
• Achieve revenue and profitability targets; drive annual sales and service revenue.
• Technical knowledge of Crushing and Screening equipment; supervise maintenance; troubleshoot.
• Prepare detailed service reports; coordinate with order desk, finance.
• Identify aftermarket opportunities in parts, wear parts, services, upgrades.
• Understand customer operations and maintenance to deliver value-added support.
• Monitor performance, reliability, availability; suggest actions to improve uptime.
• Support forecasting of parts, components, service requirements.
• Collaborate with Sales, Service, Product Support, Supply Chain for lifecycle programs.
• Conduct regular customer visits and performance reviews.
• Analyze fleet performance data to improve productivity and asset life.
• Ensure CRM and systems are updated.
• Support resolution of issues related to performance, warranty, and support.
• Promote new aftermarket products and digital solutions.
• Track metrics like revenue, fleet coverage, satisfaction, inventory.
• Drive continuous improvement in efficiency and customer experience.
• Support strategic account development and long-term retention.
• Conduct competitor analysis; identify market gaps; strengthen Sandvik's position.
• Analyze opportunities and develop action plans to meet targets.
• Submit timely visit and service reports and other docs.

Skills

Safety culture

Core values

Diversity & inclusion

Profitability growth

Customer satisfaction

Mentoring

Team leadership

Continuous learning

Performance reflection

Service efficiency

Parts sales

Job description

SMRT(i)PL, we have SRP as a business area, which is a leading supplier in equipment, services, support and technical solutions for construction and mining industry and specialist in Crushing, Screening, Mobile plants, and attachments

We are looking for a dynamic and an energetic Dy. Manager Mumbai Coastal MH for SRP sales area. Who can drive profitable sales of Sandvik s Parts, Services, Components and Contracts offering in close collaboration with Service Business Line. This role reports to the Zonal Manager (South West) - Aftermarket. This position will be based in Panvel/Mumbai.

Your Responsibilities

• Ensure compliance with Sandvik safety standards, company policies, and operational procedures while fostering a strong safety culture.


• Responsible for PL for respective region for CS AM Business and Identify opportunities to sell Sandvik total offerings


• Achieve targeted revenue and profitability objectives for the assigned region/business segment. Drive revenue growth by achieving annual sales and service revenue targets.


• Has sound technical knowledge on all range of Crushing and Screening Sandvik supplied equipment, Ability to carry out all maintenance hands on in case situation demands and supervise all maintenance activities at customers place and is expert in trouble shooting the problems if any.


• Make the detailed service reports as required, follow up with customers for spares orders and have good coordination with order desk, finance and colleagues for smooth functioning of services.


• Identify opportunities to increase aftermarket sales through parts, wear parts, services, upgrades, and performance improvement initiatives.


• Develop a deep understanding of customer operations, production requirements, and maintenance practices to deliver value-added support solutions.


• Monitor equipment performance, reliability, and availability, and recommend actions to improve machine uptime and productivity in the territory/customers allocated.


• Support forecasting and planning of parts, components, and service requirements based on customer fleet utilization and operational needs


• Work closely with Sales, Service, Product Support, and Supply Chain teams to ensure seamless execution of lifecycle support programs


• Conduct regular customer visits, performance reviews, and business discussions to strengthen customer relationships and improve satisfaction.


• Analyse customer fleet performance data and generate recommendations that improve productivity, operating cost, and asset life.


• Ensure CRM and other business systems are updated with accurate customer, equipment, and business information.


• Support the resolution of customer issues related to machine performance, service quality, warranty claims, and technical support requirements.


• Promote new aftermarket products, digital solutions, and lifecycle management initiatives to enhance customer value and business growth.


• Track key business metrics including aftermarket revenue, fleet coverage, customer satisfaction, inventory performance, and service utilization.


• Drive continuous improvement initiatives to enhance operational efficiency, customer experience, and aftermarket business performance


• Support strategic account development by creating customer value propositions and contributing to long-term customer retention and growth.


• Conduct competitor analysis covering product offerings, performance, pricing, market share, service capabilities, and aftermarket strategies; identify market gaps and recommend actions to strengthen Sandviks competitive position and drive business growth


• Analyse potential business opportunities within the assigned customer base and fleet population, compare potential versus targets, identify revenue gaps, and develop action plans to achieve and exceed business objectives


• Ensure timely and accurate submission of customer visit reports, service reports, warranty reports, and other operational documentation

Your Skills and Qualifications

Drive one Sandvik:

• Creates a Safety-First culture.


• Lives the Sandvik Core Values


• Creates an environment of diversity and inclusion.

Deliver results:

• Drive profitable Parts Service growth


• Maintain high levels of customer satisfaction

Develop people:

• Mentor service engineers and technicians to enhance their technical and troubleshooting capabilities on Crushing Screening equipment.


• Lead technicians during service, maintenance, and breakdown activities

Demonstrate self-awareness:

• Commit to continuous learning and skill development in technical, commercial, and leadership areas relevant to the role.


• Reflect on personal performance regularly and establish development actions to improve effectiveness and impact.

Drive improvements:

• Continuously identify opportunities to improve service efficiency, equipment reliability, and customer support


• Drive growth in parts sales, service business, and asset agreement offerings through proactive customer engagement.

Experience

The ideal candidate should possess 7 to 10 years of relevant professional experience, including a minimum of 5 to 6 years of experience in the Crushing Screening (CS) industry within the Maintenance Service function. The candidate should have a demonstrated ability to manage service operations, support business growth initiatives, improve customer satisfaction, and lead teams effectively while ensuring operational excellence and profitability.