Dy Manager-Customer Relations

Brigade Group; Bengaluru; On-site; INR 350,000 - 450,000; Full time

Job summary

Brigade Group is seeking a diligent professional for the real estate registrations team. The role involves handling customer queries, guiding on required documents such as Katha, EC, K2 Challan and sale deeds, and coordinating with accounts for final reconciliations. You will generate SAP-based reports and ensure timely registration completions.

You will interact with customers, banks, and advocate offices to streamline registrations, and support daily reporting duties to keep records up to date.

Qualifications

• Experience in registration process and customer communication.
• Knowledge of legal documents required for registration (Katha, EC, K2 Challan, sale deed).
• Clear understanding of payment structure and final reconciliation with accounts team.
• Ability to prepare daily SAP reports on registrations scheduled/completed and other reports as needed.

Responsibilities

• Interact with customers and follow up to push registration.
• Coordinate with team and advocate office for smooth registration completion.
• Coordinate with Accounts to update records and financial transactions.
• Prepare Registration statements.
• Address audit queries post registration.

Skills

Communication skills

Registration process

SAP reporting

Coordination

Documentation handling

Tools

SAP

Job description

• Should have hands on experience in registration process & Customer communication.
• Addressing customers queries related to legal documentation & Sale deed drafts.
• Should be clear on Payment Structure & final reconciliation statement with accounts team.
• Responsible for creating daily scheduled reports from SAP on registrations scheduled/completed and various other reports on need basis.
• Interact with customers and make follow up calls in order to push customer for registration.
• To have clear understanding on the documents required for registration (Katha, EC, K2 Challan & sale deed)
• Follow up with Banks & Customers for the final disbursement.
• Constant follow up emails for those customers who are delaying to complete registration process.
• Proper coordination with team members & advocate office for smooth process to complete the registrations.
• Co-ordinating with Accounts team to update records and financial transactions.
• Preparing Registration statements.

• Real Estate candidates are preferred
• Should have hands on experience in registration process & Customer communication.
• Addressing customers queries related to legal documentation & Sale deed drafts.
• Should be clear on Payment Structure & final reconciliation statement with accounts team.
• Responsible for creating daily scheduled reports from SAP on registrations scheduled/completed and various other reports on need basis.
• Interact with customers and make follow up calls in order to push customer for registration.
• To have clear understanding on the documents required for registration (Katha, EC, K2 Challan & sale deed)
• Follow up with Banks & Customers for the final disbursement.
• Constant follow up emails for those customers who are delaying to complete registration process.
• Proper coordination with team members & advocate office for smooth process to complete the registrations.
• Co-ordinating with Accounts team to update records and financial transactions.
• Preparing Registration statements.
• Addressing audit queries post registration.

Required Key Skill

• Candidates good in communication (it is vital for both internal and external customers 150 monthly registrations)
• Handled a project which is OC received (they would have done registration and can relate it better with our process).