Dy. Manager BESS Customer Care

Mahindra And Mahindra Ltd.; Delhi; On-site; INR 400,000 - 750,000; Full time

Job summary

Mahindra and Mahindra Limited is seeking a field service engineer to support ESS projects across installation, commissioning, testing and handover. You will perform preventive and corrective maintenance, diagnose faults, and provide remote technical assistance to customers and partners.

The role requires 2–5 years in after-sales service or field service with experience in ESS/BESS preferred, willingness to travel, and electrical safety certification.

Qualifications

• 2–5 years in after-sales service, technical support or field service.
• Experience with Energy Storage Systems (ESS/BESS) preferred.
• Bachelor’s or Diploma in electrical/electronics.
• Willingness to travel domestically and facility to work across sites.
• Electrical Safety Certification required.

Responsibilities

• Support field teams during installation, commissioning, testing and handover of ESS projects.
• Conduct preventive and corrective maintenance for optimal system performance.
• Diagnose and resolve faults in electrical, electronic, inverter, and battery systems.
• Provide remote technical support to customers and partners; escalate as needed.
• Monitor system performance and generate service and failure analysis reports.
• Coordinate with engineering and support teams for complex issue resolution.
• Maintain strong customer relationships and manage service requests per SLA.

Skills

After-sales service

Technical support

Field service

Electrical engineering

Education

Bachelor/Diploma in electrical/electronics

Tools

SCADA

EMS

BMS

Job description

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Support field teams during installation, commissioning, testing, and handover of ESS projects.
Conduct preventive and corrective maintenance activities to ensure optimal system performance.
Diagnose and resolve electrical, electronic, communication, inverter, and battery-related faults.
Provide remote technical support and troubleshooting assistance to customers and service partners.
Analyze system performance data and recommend corrective and preventive actions.
Coordinate with engineering and technical support teams for complex issue resolution

Customer Service & Relationship Management

Respond to customer complaints and service requests within defined Service level Adherance (SLA)
Ensure high levels of customer satisfaction through effective communication
Provide technical training and operational guidance to customers and channel partners
Build and maintain professional relationships with customers, EPC contractors, and channel partners
Act as the primary point of contact for customer service escalations

System Monitoring & Reporting

Monitor ESS performance through SCADA, EMS, BMS, and remote monitoring platforms
Prepare and submit installtion reports, service reports, preventive maintenance reports and failure analysis reports
Track warranty claims and co-ordinate closure with internal stakeholder
Maintain accurate records of service activities, equipment history and spare parts utilization
Escalate critical issues promptly to technical and management team

Safety & Compliance

Ensure adherence to electrical safety standards, statutory requirements and company EHS policies
Follow prescribed battery handling, storage, transportation, and disposal guidelines
Conduct site safety assessments before performing service activities
Promote a zero-incident safety culture across all service operations

Spare Parts & Inventory Management

Coordinate with warehouse and supply chain teams for availability of critical spares.
Monitor field inventory and manage replacement parts efficiently.
Ensure optimum stock levels to support service response commitments
Track spare sonsumption trends and recommend inventory management

Experience

2 to 5 years of experience in after-sales service, technical support, commissioning or field service.
Prior experience in Energy Storage System (ESS / BESS) is prefered

Industry Preferred

BESS

Qualifications

Bachelor degree or Diploma in electrical or electronics or a related discipline

General Requirements

Ready to do extensive doemstic travel
Electrical Safety Certification.
Battery Energy Storage System (BESS) training
Valid driving licence and readiness for field assigments preferred

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.Together, we rise by embracing differences and building a future that reflects the communities we serve.

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