DVP/AVP/CM/Manager – Resolution Officer – ARC Sector

Acaipl Investment & Financial Services Private Ltd; India; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Professional development opportunities

Collaborative work environment

Job summary

A financial services company in India is seeking a Resolution Manager to oversee resolution strategies for delinquent accounts. The ideal candidate will have a Bachelor’s degree, strong leadership skills, and at least 5-6 years of experience in collections. This role emphasizes strategic thinking, compliance, and customer engagement. Benefits include a competitive salary and career development opportunities.

Qualifications

• Minimum of 5-6 years of experience in collections and resolutions.
• Proven experience in managing and leading a team.
• Strong knowledge of regulatory requirements in the ARC sector.
• Strong analytical and problem-solving skills with data-driven decision making.
• Excellent verbal and written communication with negotiation and influence capabilities.
• In-depth knowledge of ARC sector laws, regulations, and compliance requirements.
• Strong customer service orientation and ability to handle sensitive situations professionally.

Responsibilities

• Develop and implement effective resolution strategies.
• Monitor the collections portfolio and implement corrective actions.
• Engage with customers to understand their financial situations.
• Coordinate with the legal team for cases requiring legal intervention and follow up on proceedings.
• Prepare and present regular reports on resolution activities and recovery metrics to senior management.

Skills

Analytical and problem-solving skills

Excellent verbal and written communication

Leadership experience

Customer service orientation

Customer Focus

Education

Bachelor’s degree in Finance or related field

Master’s degree or professional certification (CA, CFA)

Job description

Overview

The Resolution Manager will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.

Responsibilities

• Strategy Development: Develop and implement effective resolution strategies to minimize overdue accounts.
• Portfolio Management: Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.
• Customer Interaction: Engage with customers to understand their financial situations and negotiate payment plans or settlements.
• Legal Coordination: Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.
• Reporting: Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.
• Compliance: Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.

Qualifications and Skills

• Education: Bachelor’s degree in Finance, Business Administration, law or a related field. A Master’s degree or professional certification (e.g., CA, CFA) is a plus.
• Experience: Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.
• Leadership: Proven experience in managing and leading a team of collection professionals.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Communication: Excellent verbal and written communication skills with the ability to negotiate and influence outcomes.
• Regulatory Knowledge: In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.
• Customer Focus: Strong customer service orientation with the ability to handle sensitive situations professionally and empathetically.

Benefits

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Professional development opportunities.
• A supportive and collaborative work environment.