Duty Manager

SmartRecruiters, Inc.; New Delhi; On-site; INR 502,000 - 614,000; Full time

Benefits offered by this job

Hotel rates

Friends & Family

Breakfast discounts

Spa discounts

Other perks

Job summary

Radisson Hotel Group is seeking an Assistant Front Office Manager to lead our vibrant Front Office Team in Delhi. The role focuses on delivering memorable guest experiences, supervising front desk staff, and ensuring smooth check-in/check-out and guest billing processes.

You will manage guest satisfaction, handle inquiries, and work with other departments to maintain seamless operations in a fast-paced hotel environment. Join a renowned hospitality brand and grow your career with us.

Qualifications

• Exceptional customer service.
• Clear and effective communication with guests and colleagues.
• Experience supervising front desk staff or equivalent leadership role.
• Strong multi-tasking and prioritisation in a fast-paced environment.
• Identifying and resolving guest-related issues promptly and professionally.
• Ability to manage scheduling and workflow for front desk teams.
• Experience training front desk staff and developing skills.
• Knowledge of check-in/check-out procedures, reservations, and guest billing.
• Flexible and adaptable to changing priorities and situations.

Responsibilities

• Manage the front office team and lead by example to deliver guest journeys at the highest level.
• Demonstrate patience and empathy while managing budgets and inventory.
• Collaborate with other departments to ensure guest satisfaction and smooth front office operations.

Skills

Customer service

Communication

Leadership

Organizational skills

Problem solving

Time management

Staff training

Front desk operations

Adaptability

Job description

• Compensation: INR 45,000 - INR 55,000 - monthly

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking an Assistant Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Assistant Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurAssistant Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications

• Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Time management: Exposure to supporting the scheduling staff and managing workflow.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation
• management, and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.