Duty Manager

Seven Seas Hospitality; Delhi; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Seven Seas Hotel, Rohini is seeking an experienced Duty Manager Front Office to oversee hotel operations during assigned shifts and ensure a seamless guest experience.

The Duty Manager will act as the management representative on duty, coordinate with various departments, resolve operational issues and maintain hotel standards consistently.

Qualifications

• Graduate/Diploma in Hotel Management or equivalent qualification.
• Approximately 5–7 years of hotel Front Office supervisory/management experience.
• Strong knowledge of PMS and hotel operations is essential.

Responsibilities

• Take overall responsibility for hotel operations during the assigned shift.
• Act as Manager on Duty and be primary point of contact for guests and departments.
• Supervise Front Office operations including check-ins and check-outs.
• Monitor arrivals, departures, VIP guests, groups and events.
• Coordinate with Front Office, Housekeeping, F&B, Security and other departments.
• Handle guest complaints and service recovery situations.
• Make decisions during operational challenges and escalate when needed.
• Monitor guest satisfaction and respond to concerns proactively.
• Ensure proper cash handling, billing and shift close procedures.
• Conduct regular property/operations checks during the shift.

Skills

Guest handling

Decision making

Communication

Interpersonal skills

Education

Hotel Management Diploma / Graduate

Tools

PMS knowledge

Job description

Duty Manager Front Office

Hotel: Seven Seas Hotel, Rohini, New Delhi
Department: Front Office
Reports To: Front Office Manager

Job Summary

Seven Seas Hotel, Rohini is seeking an experienced and confident Duty Manager to oversee hotel operations during assigned shifts and ensure a seamless guest experience.

The Duty Manager will act as the management representative on duty, coordinate with various departments, resolve operational issues and ensure that hotel standards are consistently maintained.

Role & responsibilities

• Take overall responsibility for hotel operations during the assigned shift.
• Act as the Manager on Duty and serve as the primary point of contact for guests and departments.
• Supervise Front Office operations, including check-ins, check-outs and guest services.
• Monitor arrivals, departures, VIP guests, groups and special occasions.
• Ensure smooth coordination between Front Office, Housekeeping, F&B, Security and other departments.
• Handle guest complaints, special requests and service recovery situations.
• Take appropriate decisions during operational challenges and elevate issues when required.
• Monitor guest satisfaction and respond proactively to service concerns.
• Ensure proper cash handling, billing and shift closing procedures.
• Conduct regular property/operation checks during the shift.
• Ensure compliance with hotel SOPs, safety procedures and security standards.
• Maintain accurate shift reports, logbooks and handover information.
• Coordinate emergency situations according to hotel procedures.
• Support the Front Office team during peak hours and high-occupancy periods.
• Ensure professional grooming, discipline and service standards among team members.
• Brief the incoming shift and communicate all important operational information.
• Support management in maintaining overall hotel service standards

Preferred candidate profile

• Graduate/Diploma in Hotel Management or equivalent qualification.
• Approximately 5-7 years of hotel experience, with relevant Front Office supervisory/management experience.
• Previous experience as a Duty Manager, Front Office Supervisor or Assistant Manager is preferred.
• Strong knowledge of hotel operations and PMS.
• Excellent guest-handling and decision-making skills.
• Strong communication and interpersonal abilities.
• Willingness to work rotational shifts, weekends and public holidays.