Duty Manage @ ibis Navi Mumbai

Accor; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs at Accor

Growth opportunities

ESG initiatives

Job summary

Accor in Navi Mumbai seeks a Duty Manager to lead hotel operations during the assigned shift and to act as the management representative.

You will coordinate Front Office, Housekeeping, F&B, Engineering and Security to ensure seamless guest experiences, handle complaints, monitor standards and support staff development. Graduate in Hotel Management with 3–5 years of supervisory experience is required.

Qualifications

• Graduate/Diploma in Hotel Management or related field.
• 3–5 years of relevant hotel operations experience, preferably in a supervisory or Duty Manager role.
• Prior experience in Front Office/Rooms Division is preferred.

Responsibilities

• Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
• Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other departments.
• Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
• Handle guest complaints, service recovery and operational issues promptly and professionally.
• Conduct regular rounds to ensure cleanliness, maintenance, safety and service standards.
• Monitor hotel standards and ensure compliance with policies, SOPs and brand standards.
• Coordinate with HODs and department teams to resolve operational challenges.
• Assist in maintaining smooth F&B operations and coordinate on guest requirements.

Skills

Hotel Operations

Supervisory Experience

Front Office/Rooms Division

Education

Graduate/Diploma in Hotel Management

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
• Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
• Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
• Handle guest complaints, service recovery and operational issues promptly and professionally.
• Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
• Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
• Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
• Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
• Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
• Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
• Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
• Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
• Ensure adherence to fire, health, safety and security standards throughout the hotel.
• Assist in maintaining smooth F&B operations and coordinate on guest requirements, events and operational concerns.
• Follow up on guest feedback and ensure corrective actions are implemented.
• Assist in training, coaching and motivating team members to maintain high service standards.
• Support management in implementing operational improvements and maintaining cost-conscious practices.
• Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
• Prepare and maintain relevant shift reports and operational records.

Qualifications

• Graduate/Diploma in Hotel Management or a related field.
• 3–5 years of relevant hotel operations experience, preferably in a supervisory or Duty Manager role.
• Prior experience in Front Office/Rooms Division is preferred.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.