DM - RCM Services

CorroHealth Infotech Private Limited; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

CorroHealth Infotech Private Limited based in Dadri, Uttar Pradesh is seeking an experienced individual to manage day-to-day operations of team members while ensuring adherence to service levels and quality standards.

The ideal candidate should have 5-6 years of experience, including at least 2 years in a team handling role, possess excellent communication skills, and be willing to work night shifts. Strong leadership and organizational skills are essential.

Qualifications

• 5-6 years of overall experience with at least 2 years in team handling.
• Excellent verbal and written communication skills.
• Willingness to work continuously in night shifts.

Responsibilities

• Managing daily operations of team members to meet service levels.
• Attrition and shrinkage management.
• Maintaining SLA targets to achieve desired KPIs.

Skills

Team handling

Denials management

A/R fundamentals

Communication skills

Leadership skills

MS Office (Excel, Word, PowerPoint)

Education

Any graduation

Job description

About Us

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

Eligibility Criteria

• Any Graduation. 5-6 years of overall experience, out of which a minimum 2 years in team handling.
• Proficient computer skills.
• Extensive knowledge on denials management and A/R fundamentals.
• Excellent communication skills, both verbal and written.
• Strong leadership skills & Outstanding organizational skills.
• Hands‑on experience in generating reports using MS Office Excel, Word and MS PowerPoint.
• Willingness to work continuously in night shifts.

Key Responsibilities

• Managing the day‑to‑day operations of team members and meeting the required service levels, quality and productivity.
• Attrition and shrinkage management.
• Maintaining SLA targets daily to achieve desired KPIs including absenteeism and attrition within the team.
• Ensuring all company policies and procedures are implemented consistently and fairly.
• Compliance to login, log out & scheduled breaks of team members; team productivity targets (capacity utilization), process adherence, usage of software tools, daily MIS tracking, absenteeism control.
• Preparing schedules for the teams and ensuring attendance.
• Evaluating client calls, coaching and providing feedback.
• Acting as a point of contact for the resolution of queries and complaints from external and internal clients.
• Team management, conflict management and client management.

Physical Demands

• Regular eye‑hand coordination and manual dexterity required to operate office equipment.
• Ability to perform work at a computer terminal for 6–8 hours a day and function in an environment with constant interruptions.
• Occasional prolonged sitting periods.
• Infrequent lifting and moving of material weighing up to 20 lbs.
• Potential elevated stress during periods of increased activity and multiple deadlines.