Director - US Healthcare RCM Analytics

Happiest Minds Technologies; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Happiest Minds Technologies in Bengaluru is seeking a Director - RCM Analytics to lead our revenue cycle analytics initiatives, shaping strategy, governance and delivery across client engagements.

The ideal candidate has 16-20 years of US healthcare RCM analytics experience, a track record of leading large delivery teams, and a data-driven mindset to drive performance and client satisfaction.

Qualifications

• 15+ years of experience in US healthcare revenue cycle, RCM analytics, or provider financial operations.
• Experience leading large delivery organizations and transformation programs.
• Data-led mindset with strong client and commercial credibility.

Responsibilities

• Own the RCM analytics operating model, including tower roadmap, delivery performance, and client governance.
• Lead analytics for eligibility, authorization, charge capture, clean claims, denials, accounts receivable (AR), and collections.
• Govern payer, reimbursement, coding-quality, and revenue-leakage insights.
• Build domain expertise in analytics, engineering, business intelligence (BI), audit, and data quality capabilities.
• Separate analytics responsibilities from transactional RCM operations unless explicitly contracted.

Skills

Executive stakeholder management

Structured problem solving

Quality, risk and governance

Clear written and verbal communication

Talent development

Commercial and operational judgement

Education

Bachelor's degree in Business Administration or Healthcare Management

Master's degree preferred

PMP certification

Six Sigma certification

Job description

Director - RCM Analytics

Location: SMILES 1, Bengaluru

Years of Experience: 16-20 Years

Job Summary

We are seeking an experienced Senior Project Manager to lead our Revenue Cycle Management (RCM) analytics initiatives. The ideal candidate will possess a deep understanding of RCM processes and analytics, with a proven track record in service delivery and stakeholder management. This role requires a strategic thinker who can drive performance improvements and ensure client satisfaction through effective governance and analytics.

Key Responsibilities

• Own the RCM analytics operating model, including tower roadmap, delivery performance, and client governance.
• Lead analytics for eligibility, authorization, charge capture, clean claims, denials, accounts receivable (AR), and collections.
• Govern payer, reimbursement, coding-quality, and revenue-leakage insights.
• Build domain expertise in analytics, engineering, business intelligence (BI), audit, and data quality capabilities.
• Separate analytics responsibilities from transactional RCM operations unless explicitly contracted.

Experience and Capability Requirements

• 15+ years of experience in US healthcare revenue cycle, RCM analytics, or provider financial operations.
• Experience leading large delivery organizations and transformation programs.
• Data-led mindset with strong client and commercial credibility.

Core Competencies

• Executive stakeholder management.
• Structured problem solving and decision-making.
• Quality, risk, and governance discipline.
• Clear written and verbal communication skills.
• Talent Development.
• Commercial and operational judgment.

Mandatory Skills

• Proven experience in service delivery within RCM analytics.
• Strong understanding of claims, denials, reimbursement, coding, and AR processes.

Preferred Skills

• Experience with advanced analytics tools and methodologies.
• Familiarity with healthcare regulations and compliance standards.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or a related field; Master's degree preferred.
• Relevant certifications in project management (e.g., PMP, Six Sigma) are a plus.