Director - Transformation, OTC

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 4,500,000 - 9,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Director - Transformation, OTC in Gurugram to lead global finance process standardization and transformation initiatives. You will own end-to-end OTC governance, design global processes, and drive improvements across regions and client segments.

You will shape the transformation roadmap, collaborate with regional teams, and ensure effective metrics, training, and knowledge management to deliver value at scale.

Qualifications

• CA or MBA required.
• 20+ years of experience in finance and accounting, with a proven track record of successful transformation projects and global process ownership roles in OTC.

Responsibilities

• Define, own, and govern global finance process standards, ensuring consistent application and continuous improvement across regions.
• Design, document, and deploy process enhancements by integrating best practices to drive operational excellence.
• Develop, implement, and monitor KPIs and data-driven interventions to achieve targeted outcomes.
• Lead learning opportunities for virtual global process teams and certify process training.
• Oversee integrity of process documentation and maintain a unified global knowledge base for finance operations.
• Collaborate with internal and external stakeholders to align priorities and drive adoption of best practices.
• Assess and implement system enhancements roadmap in collaboration with business lines.
• Translate initiatives into deliverables and coordinate with regional owners for execution.

Skills

Process ownership

Global process leadership

Stakeholder management

Analytical mindset

Education

CA or MBA

Tools

JDE

PeopleSoft

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Director - Transformation, OTC

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics, and excellence are fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

What this job involves:

Acting as a transformational individual contributor and process owner for the order to cash domain, you will shape and drive the standardization, optimization, and ongoing governance of OTC transformation projects within the client finance operations. You will be responsible for designing globally consistent processes, implementing world class best practices, and ensuring technology platform leverage to continuously optimise operations and effectively support business requirements. You will lead key initiatives across the Order to Cash domain, contributing to the design and deployment of global finance process enhancements. Your coverage will span both the design and operationalisation of transformation initiatives and the ongoing ownership and continuous improvement of global finance processes.

Key Responsibilities:

• Process Ownership & Governance: Define, own, and govern global finance process standards, ensuring consistent application, documentation, and continuous improvement across all regions and client segments.
• Cross Functional Optimization: Design, document, and deploy process enhancements by integrating best practices and lean reengineering methods to drive operational excellence and improved client experience.
• Process Performance Management: Develop, implement, and monitor key process performance metrics and KPIs, leading regular global review cycles, root cause analyses, and data driven interventions to achieve targeted outcomes.
• Global Training & Team Coordination: Lead learning opportunities for virtual global process teams, fostering knowledge sharing and capability development. Drive robust process training and certification programmes to ensure operational mastery across geographies.
• Knowledge Management: Oversee integrity of process documentation and manage a unified global knowledge base for finance operations, ensuring accessibility and up to date information for teams and stakeholders.
• Stakeholder Management: Collaborate closely with internal and external stakeholders—global leadership, regional leadership, service delivery teams to align priorities and ensure high engagement levels and positive outcomes.
• Best Practice Implementation: Assess global finance operating landscape to identify, validate, and institutionalise best practices, supporting harmonisation and agility of process design within client organisations.
• Project Leadership: Manage the design and delivery of transformational projects as defined within the Global Finance Roadmap.
• Translating Initiatives: Translate improvement initiatives into deliverables and coordinate with Regional Service Delivery Leads and local process owners for execution.
• System Enhancement Roadmap: Contribute to and assess the system enhancements roadmap in collaboration with business lines and functions, translating changes into process and system demands.
• Risk and Compliance Oversight: Ensure strong internal controls across processes and proactively identify and mitigate operational risks and compliance exposures.
• Project Execution: Generate detailed project execution plans, including contract, cost, schedule, and health and safety requirements; ensure successful delivery to meet client and commercial objectives.
• Reporting & Insights: Present progress updates and meaningful insights to Steering Committees and stakeholders; drive data driven improvements as part of ongoing transformation and process ownership.
• Requirements Gathering: Engage with clients, business, and finance teams to clarify scope, develop estimates, and secure sponsor approvals.

Providing a Roadmap for Success

By working with stakeholders, you’ll set the vision for client finance operations and enforce global processes that position every project and service for success. This entails proactively conducting meetings with relevant parties, performing thorough research and analysis, and developing detailed strategies and execution plans. You will directly manage process performance, collaborating globally to deliver best in class transformation and ongoing process leadership, from concept through execution and continuous improvement.

Sound like you? Our successful Transformation Leaders and Process Owners:

Engage confidently with stakeholders across regions and functions and see things from both client and operational perspectives. Demonstrate strong leadership in setting global standards and driving change. Bring a structured, analytical, and organised approach to everything they do. Communicate and collaborate globally to achieve success. Thrive under pressure, balancing competing priorities and tight deadlines. Influence outcomes and drive adoption of best practices at scale.

To apply you need to be:

Ability to engage and influence stakeholders at multiple levels, across regions and client segments. Demonstrated experience in leading complex transformation projects and operations for finance domains, including end to end process ownership for Order to Cash. Significant experience as a corporate or client side process expert or global process leader. Track record of designing, delivering, and governing process transformation, standardisation, and improvement initiatives at scale. Strong knowledge of internal controls, risk, and regulatory environments worldwide. Deep finance process and systems experience, including expertise in global ERPs (preferably JDE, PeopleSoft or equivalent). Excellent organisational, communication, and relationship building skills, with proven capability to drive global alignment and transparency. Resilience in dealing with competing priorities, ambiguity, and demanding timelines. An influential, big picture thinker who drives adoption of global standards and best practices. Experience designing, implementing, and monitoring process KPIs and performance analytics. Proven ability to work in a fast paced international environment.

Qualifications:

• CA or MBA required.
• 20+ years of experience in finance and accounting, with a proven track record of successful transformation projects and global process ownership roles in OTC.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture—one where we succeed together across the desk and around the globe. Where like minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you.

Location:

Onsite – Gurugram, IN

Hours:

Scheduled Weekly Hours: 40

Equal Opportunity Employer

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail].

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyse your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page - I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.