Director, Technical Consulting— Marketing Cloud Next

Salesforce; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking a Director, Technical Consulting (Marketing Cloud Next) to lead the Global Delivery Centre team and scale professional services delivery worldwide. You will own solution design, data architecture, migration strategies, and the Data Cloud unified profile design for MC Next.

As a foundational member of the Migration CoE, you’ll mentor architects, drive end-to-end migrations from Eloqua/Marketo/HubSpot to MC Next, and partner with customers and partners to deliver value with

Qualifications

• 18+ years of experience leading Salesforce technical consulting projects.
• 8+ years of people management experience.

Responsibilities

• Lead a team of architects and managers, providing direction and mentorship.
• Serve as Senior/Principal Technical Architect for Marketing Cloud migration projects.
• Design data migration strategies, data extension schemas, and consent preservation.
• Architect Data Cloud implementation for unified customer profiles.
• Own journey migration blueprint from legacy platforms to MC Next.
• Define data lineage, profiling, cleansing, and transformation rules.
• Lead workshops and drive delivery, testing, and deployment.
• Manage developers delivering optimized client solutions.
• Negotiate solutions and manage stakeholder expectations.

Skills

Leadership

Project Management

Architectural Design

Customer Success

Tools

Marketing Cloud Next Platform

Data Cloud/CDP

Subscriber Data Architecture

Consent & Compliance Architecture

Email Deliverability

Data Migration Methodology

Integration Architecture

AMPscript/SSJS

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

Salesforce is currently seeking a Director,Technical Consulting (Marketing Cloud Next) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. In addition The Director — Marketing Cloud Next is an execution-focused technical leader responsible for architecting and delivering end‑to‑end migrations from legacy marketing platforms (Eloqua, Marketo, HubSpot, legacy SFMC) to Salesforce Marketing Cloud Next. As a foundational member of the Strategic Migration CoE and Migration Factory, you will act as primary technical authority for the Marketing Cloud Next track — owning the solution design, data architecture, subscriber migration strategy, journey migration blueprint, and Data Cloud unified profile design. You will combine deep Marketing Cloud Next platform expertise with advanced data migration methodologies to ensure that subscriber data, consent records, journeys, content and preference data are migrated with full integrity, compliance and zero business disruption.

This role is 50% billable and in addition to people leadership, you will work with our customers and partners as a senior technical architect/program architect/CTO to solve critically important business challenges using Salesforce's Cloud.

Responsibilities

• Lead a team of up to 8 direct reports, comprising Architects and potentially Managers, providing technical direction, mentorship, and performance leadership.
• Serve as a Senior/Principal Technical Architect for Marketing Cloud migration projects, contributing hands‑on technical expertise and architectural leadership at approximately 50% utilization.
• Design the subscriber and audience data migration strategy, including data extension schema, subscriber key mapping, suppression list migration, consent record preservation (GDPR/CAN‑SPAM/CASL) and historical send data handling.
• Architect the Salesforce Data Cloud implementation for unified customer profile design, identity resolution rules, data stream ingestion from source systems, and audience segmentation activation to Marketing Cloud Next.
• Own the journey migration blueprint — mapping legacy automation workflows, drip campaigns and triggered sends from source platforms to Marketing Cloud Next Journey Builder, including decision splits, wait steps and exit criteria.
• Define end‑to‑end data lineage including data profiling, cleansing logic, transformation mapping and reconciliation strategies for all subscriber objects, data extensions and consent tables.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce clouds.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third‑party stakeholders.
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with Salesforce.
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Core Technical Skills — Must Have

• Marketing Cloud Next Platform Depth: Advanced expertise in Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio and Contact Builder / Audience Builder.
• Data Cloud / CDP: Hands‑on experience with Salesforce Data Cloud — data stream configuration, identity resolution, unified profile modelling, segmentation and activation to MC Next.
• Subscriber Data Architecture: Deep understanding of subscriber data model, data extensions, sendable vs non‑sendable objects, contact counts, suppression logic and list management at scale.
• Consent & Compliance Architecture: Expert knowledge of GDPR, CAN‑SPAM, CASL, POPI — consent record migration, preference centre design, suppression list management and compliance‑aligned data handling.
• Email Deliverability: Strong understanding of sender reputation, IP warm‑up strategy, SPF/DKIM/DMARC configuration and deliverability validation post‑migration.
• Data Migration Methodology: Proven expertise in executing high‑volume subscriber migrations — data profiling, ETL pipeline design, transformation mapping and reconciliation for marketing data objects.
• Integration Architecture: Understanding of Marketing Cloud Connect (CRM sync), REST/SOAP Marketing Cloud APIs, API‑triggered sends and event‑driven messaging patterns.
• AMPscript / SSJS: Proficiency in dynamic content scripting for migrated email templates — ensuring legacy personalisation logic is recreated accurately in MC Next.

Minimum Requirements

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people manag