Director - Tax Processing Operations

EMBARKGCC SERVICES PRIVATE LIMITED; Hyderabad, Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Embark Services Private Limited is seeking a Director of Tax Processing Operations to lead and optimize the SUT returns process for clients across Hyderabad and Bangalore. You will drive accuracy, on-time filings, and client satisfaction while guiding a team of tax professionals.

The role requires extensive SUT expertise, strong leadership, and the ability to collaborate with product, treasury, and implementation teams to improve systems and controls.

Qualifications

• 12+ years of SUT returns experience required.
• 5+ years of leadership experience.
• Public accounting or big four experience preferred.

Responsibilities

• Oversee tax returns processing and compliance workflow.
• Mentor and develop the tax processing staff.
• Ensure timely client onboarding and issue resolution.
• Maintain SOC II controls and process improvements.
• Coordinate with product management, treasury, and development teams.

Skills

Sales & Use Tax knowledge

Leadership & team management

SOC II controls familiarity

Communication skills

Deadline-driven

Education

Bachelor's degree in accounting or related field

12+ years Sales & Use Tax returns experience

5+ years leadership experience

Tools

Microsoft Office

Tax software

Job description

Embark Services Private Limited | Full time

Director - Tax Processing Operations

Hyderabad/Bangalore, India | Posted on 10/26/2026

This position is responsible for performing a wide range ofduties associated with the sales and use tax

(SUT) compliance function. The primary duty of this role isto ensure that client’s sales and use tax

returns are filed and paid in an accurate and timely mannerand that client satisfaction is high.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Manage, coach, develop, train and mentor tax returnsprocessing staff to achieve personal and
• Overall ownership of the returns process.
• Continuous identification of returns process and systemimprovements (that support the compliance process).
• Implement and manage process and system changes.
• Work with product management, treasury and developmentstaff to improve and prioritize manual and automated processes.
• Identify and help to solve system issues.
• Ensure SOC II controls related to the compliance processare continuously updated and followed.
• Manage the client onboarding process ensuring customersare onboarded on time.
• Act as an escalation point for internal and externalcustomers.
• Ensure clients tax returns and tax data are reviewed foraccuracy, investigate questionable data and lead and take corrective actions.
• Ensure that clients' tax mail (forms, notices, andbulletins) is reviewed and addressed.
• Ensure response to, resolution, and tracking notices fromtaxing jurisdictions in a timely manner through written and verbal communication with state andlocal tax representatives.
• Ensure complete notice documentation is on the clientportal to ensure transparency.
• Document unusual out-of-scope issues both internally andexternally.
• Ensure continuing development and documentation ofinternal processes and procedures.
• Must be available for overtime, as the nature of thisservice typically requires overtime between the 9th and the 17th of each month.
• Exercise professional judgment to resolve issues.
• Work with Customer Support and Implementation leadershipto resolve customer issues.
• Fulfill speaking engagements on topics of importance to Inc.
• Occasional travel may be required.
• Participate in other projects or duties.

SUPERVISORY RESPONSIBILITIES:

• Determine appropriate resourcing of staff in order toachieve goals and objectives.
• Build an effective leadership team through mentoring andformal education that focuses on management and project management principles.
• Define annual Key Performance Indicators aligned withcorporate goals.
• Direct and mentor leaders on performance gaps, careerdevelopment opportunities, and strategies.
• Direct and coach leaders on all human resource relatedprocesses including onboarding, performance management, succession planning, employeerelations, selection, terminations, compensation and rewards.
• Accountable for collective results and recognizing others’contributions and share credit for success.
• Own attainment of high employee satisfaction andretention; lead development of program and initiatives within group to attain high employeesatisfaction.
• Lead change management initiatives to drive improvementsand efficiencies.
• Ability to interact collaboratively and communicateeffectively with external, internal customers, and stakeholders to address issues and ensure alignment.
• Prepare and manage budget as assigned; analyzes variancesand initiates corrective actions to maximize operational performance.

KNOWLEDGE, SKILLS AND ABILITIES:

• Specific knowledge of multi-state tax preparation softwareand preparation of monthly SUT returns.
• Understand various business entities (i.e. retail,software, manufacturing, leasing, etc.) and the related SUT compliance details involved.
• Excellent oral and written communication skills.
• Must be detailed oriented, a team player, and have strongorganizational skills.
• Must be able to work under tight monthly deadlines.
• Ability to work without supervision, latitude forindependent decision making.
• Ability to manage job-related and personal stresseffectively.
• Must manage time and priorities effectively by completingtasks in a timely manner.
• Ability to develop and apply professional concepts toresolve issues with moderate scope.
• Ability to guild productive internal/external workingrelationships.
• Ability to listen and understand information andcommunicate the same.
• Must be results oriented, customer focused, and exhibitstrong interpersonal skills.
• Proficiency in Microsoft Office packages, strong Excelskills.
• Sufficient knowledge of business communication, includingtelephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner,and fax.

EDUCATION AND TRAINING:

• Bachelor’s degree in accounting or similar field.
• Twelve (12) plus years of experience in Sales and Use Taxreturns required with five (5) plus years of leadership experience
• Public accounting or big four experience preferred.
• Or equivalent combination of education and/or experience