Director Strategic Acc Mgmt

Honeywell Aerospace; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Honeywell Aerospace seeks a Director for Strategic Account Management in India to lead ATR accounts across APU, Avionics and Mechanical products. The role focuses on driving annual revenue, improving delivery performance, and aligning product teams with customer needs.

The candidate will manage cross-functional teams, oversee key account relationships, and push RMU opportunities through STCs while maintaining strong cash and working capital metrics. AOP targets guide strategic actions.

Responsibilities

• Manage the internal and external element of the MOS to achieve financial and customer satisfaction goals for their account portfolio.
• Build, develop, and lead an effective Customer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals.
• Own business commercial relationships, including growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.
• Maintain oversight of HON performance to Honeywell Aerospace and customer contractual obligations.
• Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to prioritize and execute cross-functional objectives.
• Partner with Customer & Product Support leadership to improve customer satisfaction, including quarterly business reviews, account RAILs, service requests, and VOC/NPS tracking.
• Plan, organize, and execute executive visits to customer sites to drive positive business results.
• Foster customer executive level relationships through daily interaction with Gulfstream executives.
• Identify process improvement opportunities with Six Sigma tools and Kaizen exercises to boost performance metrics.
• Ensure MOS for Honeywell Aerospace product delivery and reliability, translating site/product improvement plans to customer-specific plans.

Job description

Honeywell Aerospace ( HONA) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi‑Fi offerings. Our solutions create healthier air travel, more fuel‑efficient and better‑maintained aircraft, more direct and on‑time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace were $14B and there are approximately 21,000 employees globally. To learn more, please visit click here (https://aerospace.honeywell.com/) .

Honeywell Aerospace is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :click here (https://www.honeywell.com/us/en/company/inclusion-and_diversity)

The Director Strategic Account Management for Indian subcontinent ( except Pakistan) would be responsible for leading and executing ATR accounts for APU, Avionics and Mechanical products. This position reports into the ATR EMEAI Aftermarket organization and is responsible for ~$90M annually. The successful candidate will lead the region account for all products and services in the Honeywell Aerospace portfolio with an MOS and Quarterly Business Reviews to achieve the annual operating plan (AOP) revenue, working capital, key account scorecards, cash/accounts receivables metrics, drive accelerated Retrofit, Modification & Upgrade (RMU) product opportunities through existing and new STC’s and manage all un-encumbered orders and holds. Additional responsibilities include SIOP input for RMU products. The role is critical in support of helping drive improved delivery system performance through holds reductions, improved cash and working capital performance with rapid dispute resolution. Additionally, the successful candidate must be closely aligned to our Product Teams and participate in several new product pursuits.

KEY RESPONSIBILITIES

• Manage the internal and external element of the customer Management Operating System (MOS) to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals.

• Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.

• Maintain oversight of HON performance to both Honeywell Aerospace and customer contractual obligations

• Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets

• Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools.

• Plan, organize, and execute Honeywell Aerospace executive visits as required to customer sites resulting in positive interchanges and improved business results.

• Responsible for fostering customer executive level relationships through daily interaction with Gulfstream executives.

• Ensure Accounts Receivable results are achieved working with the ACC team

• Ensure sales targets are achieved within the Sales Managers.

• Act as support and escalation point for ACC and C&PS in collections and dispute resolutions

• Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions are taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required

• Drive for attainment of HOS Gold behaviors and results across their area of responsibility through direct management as well as cross functional influence of peers

• Ensures MOS in place for Honeywell Aerospace product delivery, reliability performance including the translation of site based/product-based improvement plans e.g. delivery and reliability to customer specific plans.

KEY RESPONSIBILITIES

• Manage the internal and external element of the customer Management Operating System (MOS) to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals.

• Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.

• Maintain oversight of HON performance to both Honeywell Aerospace and customer contractual obligations

• Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets

• Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools.

• Plan, organize, and execute Honeywell Aerospace executive visits as required to customer sites resulting in positive interchanges and improved business results.

• Responsible for fostering customer executive level relationships through daily interaction with Gulfstream executives.

• Ensure Accounts Receivable results are achieved working with the ACC team

• Ensure sales targets are achieved within the Sales Managers.

• Act as support and escalation point for ACC and C&PS in collections and dispute resolutions

• Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions are taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required

• Drive for attainment of HOS Gold behaviors and results across their area of responsibility through direct management as well as cross functional influence of peers

• Ensures MOS in place for Honeywell Aerospace product delivery, reliability performance including the translation of site based/product-based improvement plans e.g. delivery and reliability to customer specific plans.

Honeywell Aerospace never requests or accepts money from candidates at any stage of the hiring process. Any demand for payment in exchange for employment opportunities is fraudulent and should be reported immediately to local law enforcement authorities