Director, Solutions Builder

Salesforce, Inc.; Gurgaon; On-site; INR 4,000,000 - 9,000,000; Full time

Job summary

Salesforce is seeking a Portfolio Leader to manage and grow a team of AI specialists deploying Agentforce within complex customer environments. This hands-on leadership role blends engineering excellence with executive impact, overseeing Forward Deployed Engineers and Deployment Strategists to co-build agentic AI solutions at scale.

You will set engineering standards, unblock deployments, and scale talent shipping production AI today, driving adoption and delivering business outcomes for large

Qualifications

• 15+ years of technical depth with AI/LLMs and Salesforce ecosystem.
• 3+ years of direct people management or high-impact leadership.
• Hands-on leadership to scale engineering delivery.

Responsibilities

• Scale Elite Talent: recruit, mentor, and develop next wave of builders; drive excellence.
• Maintain Operational Velocity: monitor metrics, optimize delivery, handle escalations.
• Ultimate Technical Authority: act as final tech escalation for portfolio across architecture and AI.
• Guide Enterprise Implementations: unblock data readiness and multi-agent orchestration.
• Drive Agentic Adoption: build executive relationships for Agentforce activation.
• Accelerate Portfolio Performance: run portfolio with engineering rigor and metrics.
• Cross-Functional Alignment: partner with Services, Success, and Product teams.

Skills

AI leadership

Technical leadership

Enterprise AI

People management

Salesforce ecosystem

Tools

Cursor

Claude

Vibes

Job description

Location: India - Gurgaon, India - Bangalore, India - Mumbai

Remote Type: Office - Based

Time Type: Full time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This is a hands-on leadership role for someone who can drive engineering excellence while operating at the executive level. This is not a traditional people manager, but a mission-critical multiplier on the agentic frontier. You will lead a blended delivery team made up of two specialist functions: Forward Deployed Engineers (Technical Builders – who design, build, and deploy AI Agents directly in customer environments) and Deployment Strategists (Strategic Builders – customer-facing advisors who shape AI strategy, define use cases, and drive adoption). Together, these teams work alongside customers to co-build and deliver agentic AI solutions on a single large enterprise account or across multiple engagements simultaneously. You'll set the engineering standards, unblock complex customer deployments, and scale the talent that's shipping production AI today.

Production leadership required. Builder mindset non-negotiable.

The Builder Leadership Experience

• Delivery Team Coordination: You own the capacity planning, talent acquisition, and staffing that ensures your cross-functional squads have the horsepower to deploy Agentforce at enterprise scale.
• AI-Augmented Leadership: Your team ships solutions using a best-in-class suite of AI tools (Cursor, Claude, and Salesforce coding products like Vibes). You will foster an inclusive, high-energy, and psychologically safe engineering culture where builders iterate fast and continuously level up.
• Direct Product Influence: You stand at the center of the product feedback loop. Partner directly with the Product and Engineering organizations on pilot programs and beta rollouts, turning raw field insights from high-stakes deployments into features on the Agentforce core roadmap.

What You’ll Actually Be Doing

• Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth, and foster an environment where shipping high-quality, production-ready systems is the norm.
• Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations. You ensure your teams move from sketch to deployable in weeks, not months.
• Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines, and agentic orchestration.
• Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi-agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies.
• Drive Agentic Adoption: Build and anchor strong executive-level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout, and sustained production value.
• Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor – monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes.
• Cross-Functional Alignment: Partner lock-step with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper-speed.

You're Our Person If...

• Advanced Technical Depth: 15+years of Technical background with recent deep architectural understanding of AI, LLMs, and the Salesforce ecosystem. You have hands‑on experience with enterprise software implementation, data modeling, API integration, and AI deployments.
• You Have Proven Leadership: 3+ years of direct people management or high-impact technical leadership steering cross-functional engineering or technical teams. You have a track record of hiring, mentoring, and scaling technical talent.