Senior Director, Solutions Builder

Salesforce, Inc.; Bengaluru; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Salesforce, Inc. is seeking a Portfolio Leader to directly manage and grow a blended team of Forward Deployed Engineers and Deployment Strategists delivering Agentforce solutions inside complex customer environments.

This hands-on leadership role emphasizes engineering excellence and executive-level collaboration to scale production AI at enterprise scale. You will recruit, mentor, and develop top technical and strategic builders, monitor delivery metrics, and unblock deployments to move from

Qualifications

• Delivery leadership for AI agent deployments across enterprise environments.
• Experience coordinating cross-functional squads including engineers and strategists.

Responsibilities

• Delivery team coordination and staffing to deploy Agentforce at enterprise scale.
• Scale elite talent: recruit, mentor, and develop technical and strategic builders.
• Maintain operational velocity by monitoring delivery metrics and resolving escalations.
• Act as the final technical escalation point for the portfolio and guide enterprise implementations.
• Drive executive-level relationships to ensure flawless Agentforce activation and outcomes.

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role

Production leadership required. Builder mindset non-negotiable.

Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This is a hands‑on leadership role for someone who can drive engineering excellence while operating at the executive level. This is not a traditional people manager, but a mission‑critical multiplier on the agentic frontier. You will lead a blended delivery team made up of two specialist functions: Forward Deployed Engineers (Technical Builders – who design, build, and deploy AI Agents directly in customer environments) and Deployment Strategists (Strategic Builders – customer‑facing advisors who shape AI strategy, define use cases, and drive adoption). Together, these teams work alongside customers to co‑build and deliver agentic AI solutions on a single large enterprise account or across multiple engagements simultaneously. You'll set the engineering standards, unblock complex customer deployments, and scale the talent that's shipping production AI today.

The Builder Leadership Experience

Delivery Team Coordination: You own the capacity planning, talent acquisition, and staffing that ensures your cross‑functional squads have the horsepower to deploy Agentforce at enterprise scale.

• AI-Augmented Leadership: Your team ships solutions using a best‑in‑class suite of AI tools (Cursor, Claude, and Salesforce coding products like Vibes). You will foster an inclusive, high‑energy, and psychologically safe engineering culture where builders iterate fast and continuously level up.

• Direct Product Influence: You stand at the center of the product feedback loop. Partner directly with the Product and Engineering organizations on pilot programs and beta rollouts, turning raw field insights from high‑stakes deployments into features on the Agentforce core roadmap.

What You’ll Actually Be Building & Execution

Leadership & Team Excellence

• Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth, and foster an environment where shipping high‑quality, production‑ready systems is the norm.

• Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations. You ensure your teams move from sketch to deployable in weeks, not months.

Technical Strategy & Authority

• Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines, and agentic orchestration.

• Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi‑agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies.

Customer & Business Impact

• Drive Agentic Adoption: Build and anchor strong executive‑level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout, and sustained production value.

• Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor - monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes.

• Cross‑Functional Alignment: Partner lock‑step with Services, Account Success, and