Agentforce Technical Manager (Salesforce experience mandatory)

SalesForce-ad; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking an experienced Agentforce Technical Manager to join our Global Delivery Centre (GDC). This role blends people leadership, technical architecture, and delivery ownership to scale Agentforce capabilities across global customer implementations.

You will lead teams building intelligent AI agents, copilots, and autonomous workflows while defining architecture standards, reusable frameworks, and enterprise deployment patterns.

Qualifications

• 12+ years of enterprise software engineering experience.
• 4+ years leading engineering or architecture teams.
• Deep expertise in Salesforce platform architecture.
• Hands-on experience with Agentforce / conversational AI / intelligent agents.
• Experience integrating LLMs and AI services into enterprise applications.
• Strong knowledge of integration architectures and APIs.
• Proven experience delivering large-scale enterprise solutions.

Responsibilities

• Architect scalable, enterprise-grade Agentforce solutions.
• Design intelligent agents leveraging LLMs, prompt engineering, and orchestration frameworks.
• Define reusable patterns for agent skills, guardrails, and multi-agent collaboration.
• Lead integrations across Salesforce Clouds, Data Cloud, MuleSoft, and external systems.
• Establish RAG, knowledge grounding, and document ingestion architectures.
• Drive performance optimization, monitoring, and telemetry frameworks.
• Lead end-to-end lifecycle of Agentforce implementations.
• Drive agent design, prompt strategies, and skill orchestration.
• Build reusable accelerators and deployment frameworks.
• Partner with Product and COE teams on pilots and innovation programs.
• Manage and mentor a team of Agentforce engineers and architects.

Skills

Enterprise software engineering

Team leadership

Salesforce platform architecture

Agentforce / AI integration

LLMs integration

APIs

DevOps / CI/CD

Tools

Apex

LWC

Flows

OmniStudio

Agent Studio & Skills

Data Cloud & Vector Search

MuleSoft

CI/CD tools

Job description

The Experience

We are seeking an experienced Agentforce Technical Manager to join our Global Delivery Centre (GDC)

Description

The Experience

We are seeking an experienced Agentforce Technical Manager to join our Global Delivery Centre (GDC)

This role blends people leadership, technical architecture, and delivery ownership to scale Agentforce capabilities across global customer implementations.

You will lead teams building intelligent AI agents, copilots, and autonomous workflows while defining architecture standards, reusable frameworks, and enterprise deployment patterns.

What You'll Actually Be Doing

• Architect scalable, enterprise‑grade Agentforce solutions.
• Design intelligent agents leveraging LLMs, prompt engineering, and orchestration frameworks.
• Define reusable patterns for agent skills, guardrails, and multi‑agent collaboration.
• Lead integrations across Salesforce Clouds, Data Cloud, MuleSoft, and external systems.
• Establish RAG, knowledge grounding, and document ingestion architectures.
• Drive performance optimization, monitoring, and telemetry frameworks.
• Lead end‑to‑end lifecycle of Agentforce implementations.
• Drive agent design, prompt strategies, and skill orchestration.
• Build reusable accelerators and deployment frameworks.
• Partner with Product and COE teams on pilots and innovation programs.
• Manage and mentor a team of Agentforce engineers and architects.
• Drive hiring, onboarding, and capability development.
• Conduct performance reviews and career coaching.
• Build high‑performing pods aligned to delivery programs.
• Foster a culture of innovation, learning, and technical excellence.
• Own end‑to‑end delivery for Agentforce initiatives.
• Partner with Product Owners, Architects, and Customer Success teams.
• Manage risks, dependencies, and execution roadmaps.
• Support solutioning, estimations, and POD planning.
• Define AI governance and guardrail frameworks.
• Establish DevOps, CI/CD, and release standards.
• Ensure compliance with Responsible AI and data security policies.

You're Our Person If...

• 12+ years of enterprise software engineering experience.
• 4+ years leading engineering or architecture teams.
• Deep expertise in Salesforce platform architecture.
• Hands‑on experience with Agentforce / conversational AI / intelligent agents.
• Experience integrating LLMs and AI services into enterprise applications.
• Strong knowledge of integration architectures and APIs.
• Proven experience delivering large‑scale enterprise solutions.

Even Better If...

• Salesforce Architect certifications (Application/System/CTA track).
• Experience with Data Cloud and RAG architectures.
• Knowledge of prompt engineering and AI orchestration frameworks.
• Experience in regulated industries (Finance, Healthcare, Insurance).
• Exposure to multi‑agent deployments and autonomous workflows.

Agentforce represents the next evolution of Salesforce AI — enabling autonomous agents, intelligent workflows, and conversational experiences that transform how work gets done.

Technical Architecture Leadership

Agentforce Capability Development

People Management & Team Leadership

Delivery & Stakeholder Engagement

Governance & Best Practices

Technical Skills

• Apex, LWC, Flows, OmniStudio
• Agentforce Agent Studio & Skills
• Data Cloud & Vector Search
• MuleSoft / Integration Platforms
• Prompt Engineering & Grounding
• DevOps & CI/CD

Leadership Competencies

• Strategic thinking with strong execution focus
• Ability to lead in fast‑paced innovation environments
• Strong stakeholder communication skills
• Talent development and mentoring mindset
• Customer-first advisory approach

Why Join Us

At Salesforce, you'll lead the future of AI‑powered work. You'll build autonomous agents that transform industries while growing your leadership career in one of the most strategic technology domains.