Director, Software Engineering

Intuit Inc.; Bengaluru; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

Intuit Inc. in Bengaluru seeks a Director of Engineering to lead the VEP platform, driving AI-native, consumer-focused capabilities at scale. You will oversee platform transformation, align cross-functional partners, and shape the technical strategy for a high-growth, multi-modal system.

The role requires 18+ years in software with 7+ years in executive leadership, guiding a ~90-engineer team and influencing India-to-global priorities. A strong, credible tech presence is essential for success.

Qualifications

• Has built and led consumer-facing platforms at scale serving millions.
• Shipped AI in production in a consumer-facing product.
• Led a 50+ FTE engineering organization through a platform transformation.
• Experience with customer-expert or intelligent routing platforms.
• Senior India engineering leader with cross-timezone influence.
• 18+ years in software with 7+ years in executive leadership.
• Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems.
• AI-native strategy leadership with production examples.
• Experience with agentic AI, LLMs, real-time orchestration.

Responsibilities

• Own Platform Transformation.
• Transform foundational platform capabilities to be AI/Agentic ready.
• Drive maturity, operational and engineering excellence across capabilities spaces.
• Accelerate assisted services growth through optimal service margins to cost effectively scale.
• Lead a team of ~90 engineers.
• Craft a vision for the optimal team structure - hire, mentor, and foster career advancement to build a high-performance culture.
• Key strategic partnership responsibility with ICS, Business Segments, VEP PM and XD, and India leadership.
• Deliver strategic outcomes through the VEP platform across business and technology stakeholders.
• VEP IDC Site Leadership.
• Drive employee engagement, talent hiring, development, and growth at India for VEP.

Skills

Platform leadership

AI/ML in production

Large-scale systems

Multimodal platforms

Executive leadership

Education

Bachelor's degree in Computer Science

Master's degree in CS

Tools

Cloud platforms (AWS/Azure)

Distributed systems

Job description

Director of Engineering

Intuit is a global financial technology platform serving over 100 million customers through TurboTax, QuickBooks, Credit Karma, and Mailchimp. With $16B+ in annual revenue, Intuit's mission is powering prosperity - helping individuals, small businesses, and the self-employed manage their financial lives.

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time - intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26.

VEP is at an inflection point - transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Responsibilities

The Director will own:

• Platform Transformation
• Accountable for transforming foundational platform capabilities to be AI/Agentic ready
• Drive maturity, operational and engineering excellence across capabilities spaces
• Accelerate assisted services growth through optimal service margins to cost effectively scale
• Org Leadership
• Lead a team of ~90 engineers
• Craft a vision for the optimal team structure - hire, mentor, and foster career advancement to build a high-performance culture
• Strategic Partnerships
• Key strategic partnership responsibility with ICS, Business Segments, VEP PM and XD, and India leadership
• Deliver strategic outcomes through the VEP platform across business and technology stakeholders
• VEP IDC Site Leadership
• Responsible for the VEP India community of
• Drive employee engagement, talent hiring, development, and growth at India for VEP

Qualifications

• Experience:
• Has built and led consumer-facing platforms at scale - serving millions of customers, not enterprise clients or internal tooling
• Has shipped AI and ML in a live, consumer-facing product in production - not a lab or a roadmap
• Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management
• Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms - the closer to this the better
• Has been a senior India engineering leader in a non-India HQ organisation - with specific examples of building influence across the time zone gap
• 18+ years in the software industry with 7+ years in an executive engineering leadership role
• Technical Depth
• Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems - knows the trade-offs between scalability, speed, and cost
• AI-native, not AI-enabled - has defined and led an AI-first strategy at scale. Production examples required
• Technically hands-on and credible with senior engineers - earns the room on substance, not seniority
• Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment
• Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms
• Leadership & Influence
• Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals
• Has driven outcomes where another function had equal or greater authority - without a direct mandate
• Sets their own agenda and builds India-to-global visibility without waiting to be invited
• Proven track record of developing technical strategies that drive significant business growth and leverage AI to transform customer experiences
• Creates structure and relationships independently - does not need a local peer network or a nearby manager to act
• Takes end-to-end ownership even without controlling every lever
• Education
• Bachelor's degree in Computer Science or a related field (required)
• Master's degree in Computer Science or a related field (preferred)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.