Director, Software Engineering

Intuit, Inc.; Bengaluru; On-site; INR 4,200,000 - 7,800,000; Full time

Job summary

Intuit, Inc. seeks a Director of Engineering for the Virtual Expert Platform (VEP) in India.

You will own platform transformation to an AI-native, agentic architecture and lead a ~90-engineer team across India to deliver strategic outcomes alongside ICS, business segments, VEP PM/XD, and India leadership. You will drive engineering excellence, mentor leaders, and build a scalable, high-performance culture that enables Intuit's assisted services growth.

Qualifications

• Built and led consumer-facing platforms at scale.
• Shipped AI/ML in production in a live product.
• Led 50+ FTE through platform transformation.
• Experience with customer-expert or intelligent routing platforms.
• Senior India engineering leader with influence across time zones.
• 18+ years in software with 7+ years in executive leadership.

Responsibilities

• Own platform transformation to AI/Agentic readiness.
• Drive engineering maturity and excellence across spaces.
• Accelerate growth via optimal margins and scalable cost.
• Lead a team of ~90 engineers.
• Craft vision for team structure and career growth.
• Deliver strategic outcomes with ICS, Business Segments, VEP PM/XD, and India leadership.
• Lead VEP India community, drive engagement and hiring.

Skills

Consumer platforms

AI/ML in production

Platform transformation

Customer-expert routing

India leadership

Senior software experience

Education

B.S. in Computer Science

M.S. in Computer Science (preferred)

Job description

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26. VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Responsibilities

The Director will own:

Platform Transformation

• Accountable for transforming foundational platform capabilities to be AI/Agentic ready
• Drive maturity, operational and engineering excellence across capabilities spaces
• Accelerate assisted services growth through optimal service margins to cost effectively scale

Org Leadership

• Lead a team of ~90 engineers
• Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture

Strategic Partnerships

• Key strategic partnership responsibility withICS, Business Segments, VEP PM and XD, and India leadership
• Deliver strategic outcomes through the VEP platform across business and technology stakeholders

VEP IDC Site Leadership

• Responsible for the VEP India community of
• Drive employee engagement, talent hiring, development, and growth at India for VEP

Qualifications

Experience:

• Has built and led consumer-facing platforms at scale — serving millions of customers, not enterprise clients or internal tooling
• Has shipped AI and ML in a live, customer-facing product in production — not a lab or a roadmap
• Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management
• Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms — the closer to this the better
• Has been a senior India engineering leader in a non-India HQ organisation— with building influence across time zone gap
• 18+ years in the software industry with 7+ years in an executive engineering leadership role

Technical Depth:

• Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems- trade-offs between scalability, speed, cost
• AI-native, not AI-enabled — has defined and led an AI-first strategy at scale. Production examples required
• Technically hands-on and credible with senior engineers — earns the room on substance, not seniority
• Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment
• Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms

Leadership & Influence

• Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals
• Has driven outcomes where another function had equal or greater authority — without a direct mandate
• Sets their own agenda and builds India-to-global visibility without waiting to be invited
• Proven track record of developing tech strategies that drive significant growth and leverage AI to transform customer experiences
• Creates structure and relationships independently — does not need a local peer network or a nearby manager to act
• Takes end-to-end ownership even without controlling every lever

Education

• Bachelor's degree in Computer Science or a related field (required)
• Master's degree in Computer Science or a related field (preferred)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.