Director, Software Engineering

Intuit; Bengaluru; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

Intuit in Bengaluru seeks a Director of Engineering to lead the Virtual Expert Platform initiatives, shaping AI-native engineering across the product.

You will mentor a large team, partner with business and tech leaders, and drive scalable, customer-focused architecture.

This role demands deep platform experience, executive presence, and a track record of delivering at scale in an AI-driven environment.

Qualifications

• Experience leading consumer-facing platforms at scale.
• Proven AI/ML production in customer-facing products.
• Led 50+ FTE engineering organization through platform transformation.
• Experience in customer-expert or AI-driven routing and matching.
• Senior India engineering leader in non-India HQ org.
• 18+ years in software with 7+ years in executive leadership.

Responsibilities

• Platform transformation: transform foundational platform capabilities to be AI/Agentic ready.
• Drive maturity, operational and engineering excellence across capability spaces.
• Accelerate assisted services growth through optimal service margins to scale.
• Org Leadership: lead ~90 engineers, hire, mentor and foster career growth.
• Strategic Partnerships: work with ICs, Business Segments, VEP PM and XD, and India leadership.
• VEP IDC Site Leadership: manage VEP India community, hiring, development, and growth.

Skills

Platform leadership

AI/ML in prod

Large-scale systems

Engineering management

India leadership

Executive communication

Strategic partnership

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science or related field

Tools

AI-first platforms

Job description

Overview

Director of Engineering

Intuit is a global financial technology platform serving over 100 million customers through TurboTax, QuickBooks, Credit Karma, and Mailchimp. With $16B+ in annual revenue, Intuit's mission is powering prosperity — helping individuals, small businesses, and the self-employed manage their financial lives.

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26.

VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Responsibilities

The Director will own:

• Platform Transformation
  Accountable for transforming foundational platform capabilities to be AI/Agentic ready
• Drive maturity, operational and engineering excellence across capabilities spaces
• Accelerate assisted services growth through optimal service margins to cost effectively scale
• Org Leadership
  Lead a team of ~90 engineers
  Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture
• Strategic Partnerships
  Key strategic partnership responsibility with IC(S, Business Segments, VEP PM and XD, and India leadership
  Deliver strategic outcomes through the VEP platform across business and technology stakeholders
• VEP IDC Site Leadership
  Responsible for the VEP India community of
  Drive employee engagement, talent hiring, development, and growth at India for VEP

Qualifications

• Experience:
  Has built and led consumer-facing platforms at scale — serving millions of customers, not enterprise clients or internal tooling
  Has shipped AI and ML in a live, customer-facing product in production — not a lab or a roadmap
  Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management
  Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms — the closer to this the better
  Has been a senior India engineering leader in a non-India HQ organisation — with specific examples of building influence across the time zone gap
  18+ years in the software industry with 7+ years in an executive engineering leadership role
• Technical Depth
  Deep understanding of modern platform architecture, SaaS/PaaS, distributed systems — knows the trade-offs between scalability, speed, and cost
  AI-native, not AI-enabled — has defined and led an AI-first strategy at scale. Production examples required
  Technically hands-on and credible with senior engineers — earns the room on substance, not seniority
  Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment
  Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms
• Leadership & Influence
  Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals
  Has driven outcomes where another function had equal or greater authority — without a direct mandate
  Sets their own agenda and builds India-to-global visibility without waiting to be invited
  Proven track record of developing technical strategies that drive significant business growth and leverage AI to transform customer experiences
  Creates structure and relationships independently — does not need a local peer network or a nearby manager to act
  Takes end-to-end ownership even without controlling every lever
• Education
  Bachelor's degree in Computer Science or a related field (required)
  Master's degree in Computer Science or a related field (preferred)

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.