Director – Site Reliability Engineering (SRE)

Umanist NA; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Umanist NA in Hyderabad, India, seeks a Director of Site Reliability Engineering to lead reliability across multiple B2B SaaS products. The role requires deep SRE expertise, cloud infrastructure, observability, incident management, CI/CD, and distributed systems.

You will build scalable reliability programs, set SLIs/SLOs, improve availability and performance, mentor senior engineers, and report metrics to leadership.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 18+ years of experience in Software Engineering, SRE, Site Reliability, Platform Engineering, or related reliability/engineering roles.
• 5+ years of leadership experience at Director level or equivalent.
• Strong experience in SaaS / B2B SaaS / cloud product companies.
• Proven ability to apply software engineering principles and practices to solve reliability and operational challenges.
• Strong expertise in SLI/SLO, monitoring, observability, and reliability engineering.
• Strong experience with CI/CD and modern software delivery practices.
• Strong experience with incident response, problem management, RCA, and production operations.
• Strong AWS expertise.
• Experience with container orchestration, such as Kubernetes.
• Experience leading reliability programs across multiple SaaS products.
• Experience architecting applications or infrastructure for high-growth cloud platforms.
• Experience with large-scale distributed systems in B2B SaaS environments.
• Strong leadership, communication, stakeholder management, and influencing skills.
• Demonstrated experience driving operational excellence through metrics, KPIs, SLOs, and reliability objectives.

Responsibilities

• Lead and develop SRE/ Reliability Engineering teams supporting multiple SaaS products.
• Establish and drive reliability engineering strategy across the organization.
• Define and manage SLIs, SLOs, SLAs, error budgets, and reliability KPIs.
• Drive observability, monitoring, alerting, and proactive performance management.
• Establish and improve incident response, escalation, troubleshooting, and post-incident review processes.
• Partner with Software Engineering, Product, Cloud/Platform, Security, and Infrastructure teams.
• Apply software engineering principles to automate and solve reliability and operational challenges.
• Improve system availability, scalability, resilience, performance, and operational efficiency.
• Drive CI/CD improvements and deployment reliability.
• Architect and support applications and infrastructure running on high-growth cloud platforms.
• Lead reliability programs across multiple SaaS products.
• Establish engineering metrics and use data/KPIs to identify and resolve operational gaps.
• Drive automation and reduction of repetitive operational work.
• Mentor engineering leaders and senior SRE engineers.
• Communicate reliability strategy, risks, metrics, and business impact to senior leadership.
• Influence engineering teams and cross-functional stakeholders to adopt reliability best practices.

Skills

SRE leadership

Cloud architecture

Observability

CI/CD automation

Distributed systems

Kubernetes

Strong communication

Stakeholder management

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Kubernetes

Terraform

Prometheus/Grafana

Datadog/New Relic/Splunk

CI/CD platforms

Job description

Job Title: Director – Site Reliability Engineering (SRE)

Industry: B2B SaaS / Cloud Product

Experience: 18+ Years

Leadership: 5+ Years at Director / Senior Engineering Leadership Level

Notice Period: Immediate to 30 Days

Role Overview

We are looking for an experienced Director of Site Reliability Engineering (SRE) to lead reliability and operational excellence across multiple SaaS products.

The ideal candidate combines strong software engineering fundamentals with deep expertise in SRE, cloud infrastructure, observability, monitoring, incident management, CI/CD, and distributed systems.

This leader will be responsible for building scalable reliability programs, improving availability and performance, establishing SLI/SLO practices, and driving operational excellence through measurable metrics and KPIs.

Key Responsibilities

• Lead and develop SRE / Reliability Engineering teams supporting multiple SaaS products.
• Establish and drive reliability engineering strategy across the organization.
• Define and manage SLIs, SLOs, SLAs, error budgets, and reliability KPIs.
• Drive observability, monitoring, alerting, and proactive performance management.
• Establish and improve incident response, escalation, troubleshooting, and post-incident review processes.
• Partner with Software Engineering, Product, Cloud/Platform, Security, and Infrastructure teams.
• Apply software engineering principles to automate and solve reliability and operational challenges.
• Improve system availability, scalability, resilience, performance, and operational efficiency.
• Drive CI/CD improvements and deployment reliability.
• Architect and support applications and infrastructure running on high-growth cloud platforms.
• Lead reliability programs across multiple B2B SaaS products.
• Establish engineering metrics and use data/KPIs to identify and resolve operational gaps.
• Drive automation and reduction of repetitive operational work.
• Mentor engineering leaders and senior SRE engineers.
• Communicate reliability strategy, risks, metrics, and business impact to senior leadership.
• Influence engineering teams and cross-functional stakeholders to adopt reliability best practices.

Mandatory Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 18+ years of experience in Software Engineering, SRE, Site Reliability, Platform Engineering, or related reliability/engineering roles.
• 5+ years of leadership experience at Director level or equivalent.
• Strong experience in SaaS / B2B SaaS / cloud product companies.
• Proven ability to apply software engineering principles and practices to solve reliability and operational challenges.
• Strong expertise in SLI/SLO, monitoring, observability, and reliability engineering.
• Strong experience with CI/CD and modern software delivery practices.
• Strong experience with incident response, problem management, RCA, and production operations.
• Strong AWS expertise.
• Experience with container orchestration, such as Kubernetes.
• Experience leading reliability programs across multiple SaaS products.
• Experience architecting applications or infrastructure for high-growth cloud platforms.
• Experience with large-scale distributed systems in B2B SaaS environments.
• Strong leadership, communication, stakeholder management, and influencing skills.
• Demonstrated experience driving operational excellence through metrics, KPIs, SLOs, and reliability objectives.

Preferred Skills

• Kubernetes / containerized environments
• AWS cloud architecture
• Infrastructure and application observability
• Distributed systems
• Microservices
• Infrastructure automation
• Infrastructure-as-Code
• Terraform
• Prometheus / Grafana
• Datadog / New Relic / Splunk or similar observability platforms
• CI/CD platforms
• Disaster recovery and business continuity
• Capacity and performance engineering
• Chaos/resilience engineering

Skills: cd,cloud,ci,leadership,b2b,infrastructure,reliability,saas,software,reliability engineering