Director - Service and Product Offer Management

NTT DATA Global Delivery Services Ltd; Hyderabad; Remote; INR 4,000,000 - 7,000,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd is seeking a Capability Leader in Advisory to drive product and service portfolios, define strategies, and lead a team of Service Offer Managers. The role focuses on market analysis, strategy development, and portfolio growth across global offerings.

The position requires strong leadership, strategic thinking, and experience in global technology services. Remote work options are available, with responsibilities spanning internal and client-facing initiatives.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Scaled Agile and ITIL certifications are beneficial.
• Significant experience in a similar leadership role within a global technology services organization.

Responsibilities

• Leads development of product and/or service strategy and plans.
• Defines market segments and white space opportunities for the portfolio.
• Analyzes market, client and competitive trends to inform business strategy.
• Promotes the portfolio internally and externally.
• Oversees the Service Offer Management team and resources.
• Ensures product plans are aligned with organizational goals.
• Develops pricing models and identifies promotional channels.
• Leads product/service development to meet quality and client satisfaction.

Skills

Market segments

Product management

Portfolio management

Strategic thinking

Public speaking

People management

Change management

Education

Bachelor’s degree in IT/CS/Business

Scaled Agile / ITIL beneficial

Tools

Scaled Agile

ITIL

Job description

Capability Leader - Advisory Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Director, Service/Product Offer Management is a leadership role, responsible for dealing with a set of products and/or services and may be required to manage product portfolios specific to the business unit/division that falls within their span of control. This role is responsible for driving the product and/or service plans and roadmaps of an assigned portfolio of products and/or service offerings in the organization by managing the Service Offer Management function and a group of Service Offer Management Managers. The Director, Service/Product Offer Management oversees the analysis and evaluation of key market statistics and customer requirements in order to define product strategies and identify product opportunities.

Key responsibilities:

• Leads, oversees and agrees the development of the product and/or service strategy and plans.
• Defines market segments and identify white space opportunities for the portfolio of products and/or services.
• Analyzes and scans the environment for market, client and competitive trends to contribute to business strategy.
• Promotes the portfolio of products both internally and externally.
• Manages the product management function by ensuring the business justification to acquire the necessary resources.
• Effectively manages a Service Offer Management team, their resources, development and overall performance.
• Oversees the implementation of the organization’s overall product strategies into the business divisions and to the relevant stakeholders.
• Determines the feasibility of the concept for development and define and develop the product specifications.
• Develops and delivers product training and communication to client facing staff and relevant internal stakeholders.
• Establishes and develops product-pricing models and contribute to the identification of suitable promotional techniques and sales and distribution channels.
• Leads the product/service development effort and ensure that the products/services meet quality and client satisfaction requirements.
• Oversees the implementation of the complete product/service plan for the products/services within the portfolio.
• Oversees the alignment of the product and/or service set with the current and perceived market opportunities through new product and service offering launches, modifications, optimizations and terminations.

To thrive in this role, you need to have:

• Significant knowledge of market segments and product portfolio categories
• Significant knowledge of product lifecycles and technology solutions.
• Significant knowledge of product management disciplines and tools.
• Demonstrate financial awareness and commercial acumen.
• Possesses strategic thinking skills with sound presentation and public speaking abilities.
• Significant problem analysis and solution formulation capabilities.
• Excellent verbal and written communication ability.
• Significant people management skills and the ability to coach other.
• Significant understanding of the organization's transformation and change programs.
• Demonstrate a sound understanding of the technologies related to product areas
• Significant understanding of the product’s functionality and capability.
• Displays an astute mind-set with critical thinking ability.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required experience:

• Significant experience in a similar position, preferably gained within a global technology services organization.
• Significant experience gained within the technology industry.
• Significant track record managing the implementation new products or product lines.

Workplace type : Remote Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.