Director, Product Design

Jones Lang LaSalle Incorporated; Bengaluru; Remote; INR 6,000,000 - 12,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, India, seeks a Director of O2C Product Design with AI Innovation to shape the design and strategy of enterprise agentic AI in finance operations.

The role leads the O2C design for billing, accounts receivable, and contract management on PeopleSoft FSCM 9.2, partnering with Finance, Engineering, and external vendors to drive measurable business value across 60+ countries. Remote work in India is supported.

Qualifications

• 10+ years of experience with a major ERP finance platform supporting Order-to-Cash operations
• Global ERP rollout or large-scale finance transformation experience
• Proven ability to deliver AI/automation use cases in finance operations

Responsibilities

• Define and lead end-to-end O2C product design strategy, from concept to launch and iteration
• Direct design, modification, and evaluation of O2C solutions across billing, AR, and integrations
• Build and maintain a performance framework to measure design quality and business value
• Present roadmaps and investment cases to Finance Technology leadership and steering committees
• Govern financial controls, SOX-compliance, and audit-ready design documentation

Skills

ERP domain

O2C lifecycle

PeopleSoft FSCM 9.2

ERP rollout experience

Stakeholder management

AI/Automation in finance

Education

Bachelor's degree in Finance/Accounting/IT

Tools

PeopleSoft FSCM 9.2

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Why This Role Is Different

JLL is one of the world's leading professional services firms specializing in real estate and investment management, operating across 80+ countries. Our Corporate Functions Technologies (CFT) Finance team is at the forefront of transforming how JLL manages its global financial operations — and this role sits at the heart of that transformation. Here’s what makes this different: Most Order-to-Cash roles are ERP configuration and steady‑state delivery. This one isn't. As Director of O2C Product Design with AI Innovation, you will shape the design and strategy of one of the first agentic AI transformations inside JLL's finance technology organization — systems that make invoicing, collections, and cash-application decisions autonomously, not just execute fixed rules. As a key member of our existing O2C product focused team and working in conjunction with our JLL finance teams and our external delivery and vendor partners your role will be responsible for the delivery of various enhancements across O2C delivering the evolution of JLL's billing, accounts receivable, and contract management capabilities across our global PeopleSoft FSCM 9.2 platform. As a subject matter expert, you will own design authority before delivery — signing off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not after. And you'll do this with direct exposure to senior Finance Technology leadership and meaningful influence over JLL's Accelerate 2030 strategic programme. If you want to design a real, production‑scale case study in enterprise agentic AI at a Fortune 500 global services company, this is where it's happening.

About the Team

The CFT O2C team is responsible for the end-to-end product strategy, design, and delivery of JLL's Order to Cash platform — spanning contracts, billing, accounts receivable, and third‑party integrations across a single global PeopleSoft FSCM 9.2 ERP instance. The team supports core finance operations across 60+ countries and works closely with Finance, Engineering, and Production Support to deliver continuous improvement and strategic transformation at global scale.

What You Will Do

1. Product Strategy & Design Leadership

• Support the end-to-end O2C product design strategy — from concept through launch and iteration — grounding every design decision in measurable business benefit
• Direct the design, modification, and evaluation of O2C solutions across the portfolio (billing, accounts receivable, third‑party integrations), guiding teams toward well‑defined, optimal outcomes
• Partner with Product Owners and Product Support in balancing current‑state support with forward design work
• Build and maintain a performance framework that provides visibility into design quality, process efficiency, and business value delivered
• Present strategic roadmaps and investment cases to Finance Technology leadership and O2C Steering Committee

2. Order to Cash & Order‑to‑Billing Design

• Guide design of core O2C enhancements including contract asset handling, credit note automation, and client onboarding, ensuring solutions meet requirements with minimal post‑deployment defects
• Identify and prioritize opportunities to streamline billing and contract processes through digitization and automation design, including agentic AI capabilities
• Ensure all design decisions support financial close, month‑end reporting, and revenue assurance requirements across 60+ countries
• Design solutions that maintain compliance with regional regulatory requirements and internal controls

3. AI, Agentic Automation & Integration Design

• Research and propose GenAI use cases across O2C — intelligent cash application, proactive collections optimization, automated dispute resolution, working‑capital forecasting — each backed by a feasibility assessment on JLL's internal data/AI platform, validated with Engineering
• Build ROI‑based business cases for GenAI and automation initiatives in partnership with Finance operations partners, demonstrating measurable impact on DSO, dispute resolution time, and working capital
• Make and defend build‑vs‑buy decisions on AI and automation tooling, with clear recommendations on vendor selection, platform integration, and total cost of ownership
• Extend agentic workflow design across integration touchpoints — including invoicing and remittance automation with third‑party systems (payment gateways, banks, treasury platforms, CRM systems) — from concept to production
• Present AI and automation recommendations, with a prioritized roadmap, to Finance Technology leadership
• Partner with Enterprise Data & AI teams to assess technical feasibility of AI initiatives and ensure alignment with enterprise AI governance standards

4. Governance, Compliance & Controls

• Apply audit and compliance principles (including SOX) to the design of billing and revenue‑related workflows
• Ensure design deliverables support timely resolution of priority O2C issues and minimize post‑deployment errors
• Maintain design documentation to the standard required for audit and compliance purposes
• Design AI/automation solutions that preserve appropriate financial controls and audit trails
• Participate in monthly O2C Steering Committee and quarterly CFT Portfolio Review governance forums

We Are Looking For

Required

• 10+ years' experience with a major ERP finance platform supporting Order-to-Cash operations, with strong preference for PeopleSoft FSCM 9.2
• Deep functional expertise across the O2C lifecycle: contracts, billing, accounts receivable, credit management, collections, cash application and demonstrate experience of delivering change that have delivered tangible benefits
• Strong understanding of financial close, month‑end reporting, and revenue assurance processes in a global, multi‑entity environment
• Experience contributing to at least one global ERP rollout or large‑scale finance transformation program
• Excellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholders
• Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value delivered

Preferred

• Hands‑on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance context
• Familiarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools)
• Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and auditability needs
• Working knowledge of cloud‑based AI/data platform capabilities and enterprise integration patterns
• PeopleSoft or Oracle certification/accreditation
• Change management or transformation leadership experience, particularly in introducing AI/automation capabilities to finance operations teams

Location: Remote –Bengaluru, KA

Scheduled Weekly Hours: 40

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.