Director- Palliative Care unit

Quagmire IT Services LLP; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Quagmire IT Services LLP seeks a Director of the Romila Palliative Care unit to lead the Palliative Care Program. The role requires an MBBS or BAMS and at least 15 years of experience, with leadership in teams and exposure to development work. English and Hindi fluency are essential.

The incumbent will drive strategic goals, donor engagement, financial sustainability, and high-quality clinical care, while coordinating with doctors, counselors, and management to align with organizational vision.

Qualifications

• MBBS or BAMS degree required.
• Minimum 15 years of working experience, preferably with exposure to development sector.
• Experience in leading teams and strategic program delivery.
• Fluency in English and Hindi is essential.

Responsibilities

• Lead strategic goals and translate them into operational plans with doctors, counselors, and advisors.
• Oversee growth, clinical quality, HR, patient experience, and stakeholder relations.
• Identify new donors and manage donor relationships for financial sustainability.
• Develop a sustainable RPC model and ensure long-term program viability.
• Maintain relationships with staff, patients, caregivers and external stakeholders.
• Monitor program growth, quality, patient satisfaction, and SOP adherence.
• Develop proposals for funding and ensure reporting, compliance, and funding obligations.

Skills

Leadership

Palliative care

Donor management

Strategic planning

Team management

English

Hindi

Education

MBBS or BAMS

Job description

About the job Director- Palliative Care unit

We are looking for anDirector, Romila Palliative CareRole (RPC) tolead Palliative Care ProgramwithQualifiedBachelor's degree in medicine (MBBS or BAMS)andMinimum of 15 years of working experience, preferably with some exposure to the development sector and with experience in leading teams.

Project Outline:

• Lead strategic goals and translate them into specific operational plans with the support of the expert panel of doctors, counselors, and advisors.
• Responsible for growth, clinical quality, human resource management, patient experience, stakeholder relations, and ensuring all initiatives align with the strategic vision.
• Identify and engage new donors while managing existing donor relationships to ensure financial sustainability.
• Develop and implement a sustainable model for RPC, ensuring long-term viability of the program.
• Maintain and nurture relationships with team members, medical staff, patients, caregivers, and key stakeholders, both internal and external.

Strategic Decisions:

• Develop and administer the overall program plan and budget, ensuring fiscal responsibility and sustainability while maintaining good human resource management practices.
• Collaborate with medical, nursing, counselling, para-medical and management experts as well as government stakeholders to develop and execute strategic goals.
• Lead the palliative care initiative and ensure its alignment with broader organizational goals.

Marketing Strategies:

• Develop and execute marketing strategies to enhance awareness, increase clinic enrollments, and optimize service delivery.

Build Relationships:

• Foster collaborative relationships with internal and external stakeholders, including local physicians, staff of public health facilities, partner NGO's and service providers.
• Identify and conclude new funding opportunities and manage relationships with current donors, ensuring timely reporting, compliance, and meeting of contractual obligations to sustain the program.
• Identify and manage research partnerships with academic bodies along with, Director - Research

Monitoring:

• Monitor and ensure the program's growth, clinical quality, patient satisfaction and adherence to quality standards. Collaborate with medical experts to maintain and review Standard Operating Procedures (SOPs) and track adherence to the same.
• Oversee monitoring and evaluation processes, including weekly, monthly, half-yearly, and annual reporting.

Donor and Financial Management:

• Identify new donors and develop proposals for securing long-term financial support for RPC.
• Manage relationships with current donors, ensuring all reporting, compliance, and funding obligations are met.
• Create a financial model for the sustainability of RPC, including fund allocation, budgeting, and forecasting.
• Ensure that all program activities align with the financial goals, working closely with the finance team to track and manage program funds effectively.
• Develop a strategy to optimize fund usage and scale the program to serve more beneficiaries without compromising quality.

Management Responsibilities:

• Conduct regular field visits to project sites, community centres, and public hospitals to enhance network connections.
• Facilitate team meetings to plan activities and strategies for stakeholder engagement.
• Ensure that policies and strategies are effectively implemented and reported on time.
• Provide strong implementation skills to ensure program delivery within timelines and budgets.
• Effectively manage, delegate, and communicate expectations to the team, tracking progress and providing necessary information.

Others:

• Seek input from academic and medical experts, community partners, and caregivers to implement optimal palliative care services.
• Develop and execute a volunteer strategy, working closely with volunteers and stakeholders.
• Contribute to the organizational culture, participating in research, strategic planning, and other organizational meetings.
• Work with capability manager to create and implement a training plan for staff development.
• Ensure legal and regulatory compliance across all operational areas
• Build and maintain a sustainable model for RPC that integrates funding sources, cost efficiency, and service expansion.
• Promote learning exchange between RPC and other palliative care providers and actively advocate "best practices"
• Demonstrated ability to manage diverse teams, uphold professionalism and manage delegation effectively.
• Fluency in English and Hindi
• Self-motivated and driven to achieve program and organization goals, with strong risk management skills.

Behavioral Competency :

• Strong planning, implementation, and problem-solving skills.
• Ability to multitask and work through established systems and procedures.