Role & responsibilities
Role Overview
We are seeking an accomplished and strategic Director Operations to lead and drive operational excellence across global operations in the mining, mineral processing, and material handling industries. The role will be responsible for overseeing manufacturing, supply chain, quality, project execution, service operations, and continuous improvement while ensuring the delivery of world-class consumables and engineered solutions to customers worldwide.
The incumbent will play a critical leadership role in enhancing operational efficiency, profitability, customer satisfaction, safety, and sustainable business growth.
Key Responsibilities
1. Strategic Operations Leadership
- Develop and implement operational strategies aligned with the organization's global business objectives.
- Lead end-to-end operations across manufacturing, supply chain, procurement, quality, logistics, and customer service.
- Drive operational scalability to support growth across domestic and international markets.
- Establish robust operational governance, policies, systems, and performance standards.
2. Manufacturing & Operational Excellence
- Drive world-class manufacturing practices with a focus on productivity, quality, cost optimization, and delivery performance.
- Implement Lean Manufacturing, Six Sigma, Kaizen, TPM, and other continuous improvement methodologies.
- Optimize plant capacity, resource utilization, production planning, and operational workflows.
- Ensure consistent delivery of high-quality consumables and solutions meeting global industry standards.
3. Supply Chain & Procurement
- Strengthen global supply chain capabilities to ensure timely availability of raw materials and critical components.
- Drive strategic sourcing, vendor development, inventory optimization, and logistics efficiency.
- Mitigate supply chain risks and improve operational resilience across geographies.
- Develop strong partnerships with key suppliers and stakeholders.
4. Quality, Safety & Compliance
- Ensure the highest standards of product quality, reliability, and customer satisfaction.
- Drive a strong culture of Health, Safety, Environment and Sustainability (HSE/ESG).
- Ensure compliance with applicable international quality, safety, environmental, and regulatory standards.
- Establish robust systems for quality assurance and continuous improvement.
5. Financial & Business Performance
- Manage operational budgets, capital expenditure, and cost optimization initiatives.
- Drive improvements in operational profitability, productivity, and working capital.
- Monitor key operational and financial KPIs and take corrective actions where required.
- Support strategic initiatives to improve EBITDA and overall business performance.
6. Technology & Digital Transformation
- Drive the adoption of Industry 4.0, automation, digital manufacturing, and data-driven decision-making.
- Promote the use of ERP, analytics, predictive maintenance, and other digital technologies.
- Identify opportunities for innovation and operational transformation.
7. Customer & Stakeholder Management
- Work closely with Sales, Engineering, R&D, and Service teams to ensure superior customer experience.
- Support key customers across mining, mineral processing, and material handling sectors.
- Ensure operational capabilities are aligned with customer requirements and global market expectations.
- Build strong relationships with internal and external stakeholders.
8. Leadership & People Development
- Lead, mentor, and develop high-performing operational leadership teams.
- Build a culture of accountability, innovation, collaboration, and continuous improvement.
- Develop succession plans and strengthen leadership capabilities across operations.
- Promote employee engagement and a strong performance-oriented culture.
Key Performance Indicators (KPIs)
- Operational Efficiency and Productivity
- Manufacturing Cost Reduction
- On-Time Delivery (OTD)
- Overall Equipment Effectiveness (OEE)
- Quality and Customer Complaint Reduction
- Inventory and Working Capital Optimization
- EBITDA and Operational Profitability
- Safety Performance and Zero Harm Initiatives
- Supply Chain Efficiency
- Customer Satisfaction
- Continuous Improvement Savings
Qualifications
- Bachelor's Degree in Engineering (Mechanical, Metallurgical, Mining, Industrial, or related discipline).
- Master's Degree in Engineering, Operations Management, or an MBA will be an added advantage.
- Certifications in Lean, Six Sigma, Supply Chain, or Operational Excellence will be preferred.
Experience & Competencies
- 20+ years of progressive experience in operations, manufacturing, supply chain, or industrial leadership roles.
- Significant leadership experience in Mining, Mineral Processing, Material Handling, Heavy Engineering, Industrial Manufacturing, or related sectors.
- Proven experience in managing large-scale, multi-location and preferably global operations.
- Strong understanding of industrial consumables, wear solutions, mineral processing equipment, or engineered products will be highly desirable.
- Demonstrated success in driving operational transformation, cost optimization, and business growth.
- Strong financial and commercial acumen.
- Excellent leadership, stakeholder management, and decision-making capabilities.
Key Competencies
- Strategic Leadership
- Operational Excellence
- Global Business Acumen
- Manufacturing & Supply Chain Management
- P&L and Financial Management
- Change Management
- Digital Transformation
- Quality & Continuous Improvement
- Customer Focus
- People Leadership and Talent Development
- Strong Analytical and Problem-Solving Skills
Location
India / Global Operations
(Based on organizational requirements)
Reporting To
Managing Director / CEO
Leadership Scope
The role will lead senior operational teams across manufacturing facilities, supply chain networks, engineering, quality, projects, and service functions.
Ideal Candidate Profile
A visionary and execution-focused operations leader with extensive experience in the global mining and mineral processing ecosystem, capable of building world-class operational capabilities and delivering sustainable growth. The ideal candidate should possess a strong track record of leading complex, multi-location operations while driving safety, quality, innovation, profitability, and customer excellence.