Director – Merchant Fraud & Risk Operations – FinTech

Employee Forums; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

A leading fintech company in Bengaluru is seeking a Director of Merchant Fraud and Risk Operations. This role involves designing and implementing chargeback strategies, conducting risk assessments, and leading a team of analysts. The ideal candidate will have over 12 years of experience in payment risk management, exceptional analytical skills, and a strong leadership background. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• 12+ years of experience in payment risk management or chargeback operations.
• Strong understanding of payment processing systems.
• Proven leadership skills managing high-performing teams.

Responsibilities

• Design and implement chargeback and risk management strategies.
• Conduct risk assessments to identify vulnerabilities.
• Lead and mentor a team of analysts and risk specialists.
• Utilize data analytics to monitor chargeback trends.
• Ensure compliance with industry regulations and standards.

Skills

Risk management strategies

Data analysis

Leadership

Stakeholder influence

Communication

Education

Bachelor’s degree in Finance, Business Administration, Risk Management

MBA

Job description

Director Merchant Fraud and Risk Operations – Fintech

Key Responsibilities:

– Strategy Development: Design and implement comprehensive chargeback and payment risk management strategies that align with the company’s goals.

– Risk Assessment: Conduct thorough risk assessments to identify vulnerabilities in payment processes, providing actionable insights for improvement.

– Team Leadership: Lead and mentor a team of analysts and risk specialists, fostering a culture of continuous improvement and professional development.

– Data Analysis: Utilize data analytics to monitor chargeback trends, identify root causes, and develop strategies to minimize future occurrences.

– Collaboration: Work closely with cross-functional teams, including IT, finance, and customer service, to ensure cohesive risk management practices.

– Compliance: Ensure all payment processes comply with industry regulations and standards, including PCI DSS and other relevant guidelines.

– Reporting: Prepare and present regular reports to senior management on chargeback metrics, trends, and risk exposure.

– Vendor Management: Manage relationships with payment processors, fraud prevention vendors, and other third-party service providers to enhance risk management capabilities.

– Customer Experience: Implement initiatives to improve the overall customer experience while minimizing chargeback rates.

Qualifications:

– Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field; MBA preferred.

– 12+ years of experience in payment risk management, chargeback operations, or a related field.

– Strong understanding of payment processing systems, chargeback processes, and fraud prevention techniques.

– Proven leadership skills with experience managing and developing high-performing teams.

– Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.

– Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

– Knowledge of relevant regulations and industry standards related to payment processing and fraud prevention.