Risk Investigation Lead-Rotational Shift

Straive; Hyderabad, Chennai District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Straive is seeking a detail-oriented Risk and Fraud Escalations Agent to join its E-commerce Payment Operations team in Hyderabad. The role focuses on investigating, analyzing, and resolving complex fraud cases while protecting customers and the company from financial losses.

You will review transactions, monitor fraud patterns, and collaborate with cross-functional teams to enhance detection systems and fraud rules.

Qualifications

• 7+ years of experience in fraud investigation, risk management, or payment operations.
• Strong understanding of e-commerce payment ecosystems and fraud typologies.
• Experience with fraud detection tools and transaction monitoring systems.
• Excellent problem-solving abilities and an analytical mindset.
• Familiarity with PCI compliance requirements.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Investigate and resolve escalated fraud cases requiring in-depth analysis and decision-making.
• Review flagged transactions and determine appropriate actions based on risk assessment.
• Monitor and identify emerging fraud patterns and trends in e-commerce payments.
• Analyze Account Takeover (ATO) attempts and implement preventative measures.
• Investigate chargeback claims and distinguish between legitimate disputes and friendly fraud.
• Collaborate with cross-functional teams to improve fraud detection systems.
• Document fraud cases and maintain detailed records of investigations.
• Provide recommendations to enhance fraud prevention strategies.
• Stay current with industry fraud trends and prevention techniques.
• Support the development of fraud rules and risk models.

Skills

Fraud investigation

Risk management

Payment operations

Analytical mindset

PCI compliance

Written and verbal communication

Multi-tasking

Job description

Role & responsibilities

We are seeking a detail-oriented Risk and Fraud Escalations Agent to join our E-commerce Payment Operations team. In this role, you will be responsible for investigating, analyzing, and resolving complex fraud cases while protecting our company and customers from financial losses.

Key Responsibilities

• Investigate and resolve escalated fraud cases requiring in-depth analysis and decision-making
• Review flagged transactions and determine appropriate actions based on risk assessment
• Monitor and identify emerging fraud patterns and trends in e-commerce payments
• Analyze Account Takeover (ATO) attempts and implement preventative measures
• Investigate chargeback claims and distinguish between legitimate disputes and friendly fraud
• Collaborate with cross-functional teams to improve fraud detection systems
• Document fraud cases and maintain detailed records of investigations
• Provide recommendations to enhance fraud prevention strategies
• Stay current with industry fraud trends and prevention techniques
• Support the development of fraud rules and risk models

Required Skills & Experience

• 7+ years of experience in fraud investigation, risk management, or payment operations
• Strong understanding of e-commerce payment ecosystems and fraud typologies
• Experience with fraud detection tools and transaction monitoring systems
• Analytical mindset with excellent problem-solving abilities
• Knowledge of common fraud schemes including:
  • Account Takeover (ATO) fraud
  • Friendly fraud/false chargebacks
  • Card testing fraud
  • Synthetic identity fraud
  • Triangulation fraud
  • Refund fraud
• Familiarity with payment card industry (PCI) compliance requirements
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience or exposure with major e-commerce platforms and payment gateways