Director, Customer Engineering

Nutanix; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Nutanix Bengaluru seeks an experienced senior leader to define the vision and operating model for Customer Engineering, Product Solutions and Support. You will build, scale and guide a high‑performing global team, driving hiring, capability building, and leadership development.

You will partner with Product, Engineering, Customer Growth and Sales to align roadmaps with customer needs, influence product innovation, and deliver enterprise‑scale integrations with APIs, data models, and scripting.

Qualifications

• 12-15+ years in enterprise SaaS, solution implementation, or technical consulting.
• 5+ years in leadership roles, scaling high-performing teams.
• Proven track record delivering complex, global enterprise implementations.
• Player-coach with strong API, integration, and data systems depth.

Responsibilities

• Define vision, operating model, and growth strategy for Customer Engineering, Product Solutions and Support.
• Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development.
• Establish ownership culture, technical excellence, and customer obsession.
• Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations.
• Partner with Product, Engineering, Customer Growth, and Sales to align roadmap and delivery priorities.
• Influence product innovation and GTM strategy as the voice of the customer.
• Contribute to global initiatives, including AI-driven frameworks and solution evolution.
• Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and productivity.

Skills

APIs & integrations

Data systems

Scripting (Python)

Enterprise SaaS leadership

Stakeholder management

Executive presence

HR tech familiarity

Top-tier consulting background

Global team leadership

Education

Bachelor's or Master's in CS/Engineering

Job description

Overview

Define the vision, operating model, and growth strategy for the Customer Engineering, Product Solutions and Support functions. Build, scale, and lead a high‑performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession.

Responsibilities

• Define the vision, operating model, and growth strategy for the Customer Engineering, Product Solutions and Support functions.
• Build, scale, and lead a high‑performing global team; drive hiring, capability building, and leadership development.
• Establish a culture of ownership, technical excellence, and customer obsession.
• Guide teams on complex implementations involving APIs, data models, and enterprise‑scale integrations.
• Partner closely with Product, Engineering, Customer Growth, and Sales to align on roadmap, customer needs, and delivery priorities.
• Act as the voice of the customer, influencing product innovation and go‑to‑market strategy.
• Contribute to global initiatives, including AI‑driven frameworks and solution evolution.
• Establish metrics‑driven execution: delivery health, customer satisfaction, adoption, and team productivity.

Qualifications

• 12-15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting.
• 5+ years in leadership roles, managing and scaling high‑performing teams.
• Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
• A Player‑Coach mindset with strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent).
• Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
• Exceptional stakeholder management and executive presence, with the ability to influence at C‑level.
• Demonstrated ability to operate in high‑growth, ambiguous environments and drive structured outcomes.
• Background in top‑tier consulting firms or enterprise transformation programs is a strong plus.
• Bachelor's or Master's degree in Computer Science, Engineering, or related field.