Director, Technical Support

Nutanix; Bengaluru; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Nutanix in Bengaluru is seeking a seasoned leader to define the vision and growth strategy for their Product Support function. The role involves building and leading a high-performing team, ensuring customer satisfaction, and driving technical excellence in implementations.

The ideal candidate will have 12-15 years in enterprise SaaS, with significant leadership experience and strong technical skills in APIs. This role offers a chance to influence product innovation and partner with multiple stakeholders.

Qualifications

• 12-15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting.
• 5+ years in leadership roles, managing and scaling high-performing teams.
• Strong technical depth in APIs, integrations, and data systems.

Responsibilities

• Define the vision and growth strategy for the Product Support function.
• Build and lead a high-performing global team.
• Guide teams on complex implementations involving APIs and data models.

Skills

Enterprise SaaS experience

Solution architecture

Technical consulting

Stakeholder management

API integration

Data systems (SQL, JSON, XML)

Scripting (Python)

Education

Bachelor's or Master's in Computer Science, Engineering, or related field

Job description

Overview

Define the vision, operating model, and growth strategy for the Product Support function. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession.

Responsibilities

• Define the vision, operating model, and growth strategy for the Product Support function.
• Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development.
• Establish a culture of ownership, technical excellence, and customer obsession.
• Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations.
• Partner closely with Product, Engineering, Customer Success, and Sales to align on roadmap, customer needs, and delivery priorities.
• Act as the voice of the customer, influencing product innovation and go-to-market strategy.
• Contribute to global initiatives, including AI-driven interview frameworks and solution evolution.
• Establish metrics‑driven execution: delivery health, customer satisfaction, adoption, and team productivity.

Qualifications

• 12-15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting.
• 5+ years in leadership roles, managing and scaling high-performing teams.
• Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
• Strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent).
• Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
• Exceptional stakeholder management and executive presence, with the ability to influence at C‑level.
• Demonstrated ability to operate in high‑growth, ambiguous environments and drive structured outcomes.
• Background in top‑tier consulting firms or enterprise transformation programs is a strong plus.
• Bachelor's or Master's degree in Computer Science, Engineering, or related field.