Director Clinical Operations

Indihire Consultants; Hyderabad; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Indihire Consultants seeks a Director of Clinical Operations to lead clinical abstraction services, drive strategy and transformation within the Health Information Management Service Center. The role focuses on operational excellence, quality, and scalable processes across abstraction operations.

The candidate will partner with facility leaders, technology and analytics teams, and executives to standardize processes, improve data quality, and enhance customer satisfaction through data-driven

Qualifications

• 15+ years in healthcare operations.
• 10+ years in progressive leadership of large teams.
• Strong analytical and problem-solving skills with data-driven mindset.
• Advanced Excel and presentation tools experience; ability to handle large datasets.

Responsibilities

• Provide strategic leadership for Clinical Abstraction operations across the organization.
• Monitor performance metrics, SLAs, quality, and productivity; drive improvements.
• Lead transformation programs, process redesign, automation, and standardization.
• Oversee workforce planning, hiring, and resource management; ensure governance and compliance.

Skills

Leadership

Strategic planning

Data analytics

Stakeholder management

Education

Bachelor’s Degree in Healthcare Administration or related

Master’s Degree preferred

Tools

Excel

Job description

Looking for Director- Clinical Operation-Healthcare.

The Clinical Abstraction Director - Operations & Transformation is responsible for leading and advancing the overall strategy, operational excellence, and transformation initiatives for Clinical Abstraction services within the Health Information Management Service Center (HSC). This role oversees abstraction operations, quality, productivity, compliance, workforce management, and process optimization while driving large-scale transformation programs that improve efficiency, scalability, and customer satisfaction.

The Director partners with operational leaders, business stakeholders, technology teams, and healthcare facilities to design and implement innovative solutions, standardize processes, enhance data quality, and strengthen service delivery. This individual serves as a change leader, fostering a culture of continuous improvement, operational excellence, and customer-focused service.

Role & responsibilities

Clinical Abstraction Operations Leadership

• Provide strategic leadership and oversight for all Clinical Abstraction operations across the organization.
• Ensure abstraction activities are completed accurately, timely, consistently, and in accordance with Service Level Agreements (SLAs).
• Monitor operational performance, productivity, quality, turnaround times, and customer satisfaction metrics.
• Develop and implement operational strategies that support organizational goals and evolving business needs.
• Lead initiatives to improve abstraction efficiency, quality outcomes, and scalability.
• Oversee workforce planning, staffing models, and resource allocation to meet volume demands and business objectives.
• Partner with facility and operational leaders to manage abstraction backlogs, productivity challenges, and service delivery issues.
• Establish governance mechanisms to monitor operational performance and continuous improvement efforts.

Transformation & Process Improvement Leadership

• Lead account-wide transformation programs focused on optimizing Clinical Abstraction operations.
• Drive process reengineering, operational redesign, automation, workflow optimization, and standardization initiatives.
• Partner with technology and analytics teams to identify opportunities for digital transformation and automation.
• Develop and execute strategic roadmaps that enhance operational effectiveness and customer experience.
• Lead change management initiatives to ensure successful adoption of new processes, technologies, and operating models.
• Identify operational risks, root causes, and improvement opportunities using data-driven methodologies.
• Implement best practices, benchmarking standards, and continuous improvement frameworks.
• Promote innovation, knowledge sharing, and leading practices across the organization.

Performance Management & Analytics

• Develop and monitor key performance indicators (KPIs), service metrics, and operational scorecards.
• Analyze workflow trends, productivity measures, quality results, and operational performance data.
• Present weekly, monthly, and quarterly performance reviews to executive leadership.
• Lead root cause analyses and corrective action plans for performance gaps.
• Utilize data analytics to drive strategic decision-making and operational improvements.
• Monitor abstraction-related quality outcomes and implement interventions as necessary.

Leadership & People Management

• Lead, mentor, coach, and develop operational leaders and abstraction teams.
• Foster a high-performance culture focused on accountability, collaboration, and customer service.
• Oversee hiring, talent development, succession planning, performance management, and employee engagement activities.
• Conduct performance evaluations and establish development plans for direct and indirect reports.
• Manage employee relations issues in accordance with company policies and procedures.
• Ensure team members receive ongoing education, training, and professional development opportunities.

Stakeholder & Customer Management

• Build strong partnerships with facility leaders, operational stakeholders, clinical teams, and executive leadership.
• Act as a trusted advisor on abstraction operations, transformation initiatives, and performance improvement opportunities.
• Lead operational review meetings and provide strategic updates on organizational priorities.
• Manage stakeholder communication plans for major transformation initiatives and operational changes.
• Ensure customer needs remain central to all operational and strategic decisions.

Compliance & Governance

• Ensure compliance with all company policies, regulatory requirements, accreditation standards, and data governance guidelines.
• Establish and maintain operational controls that support quality and compliance objectives.
• Oversee audit preparedness and implementation of corrective action plans when required.
• Promote adherence to patient privacy requirements and applicable Federal, State, and Local regulations.
• Maintain current knowledge of healthcare industry trends, abstraction standards, and regulatory changes.

Financial & Strategic Management

• Assist in developing budgets, forecasts, operational plans, and business cases.
• Manage departmental expenses and resource utilization.
• Evaluate the financial impact of transformation initiatives and operational changes.
• Support long-term strategic planning and organizational growth initiatives.

Drive cost-reduction efforts while maintaining service quality and operational performance.

Preferred candidate profile

Education & Experience:

• Bachelor's Degree in Healthcare Administration, Business Administration, Health Information Management, Nursing, Clinical Sciences, or related field required.
• Master's Degree preferred.

Must Have Skills

• Minimum 15 years of healthcare operations experience required.
• Minimum 10 years of progressive leadership experience managing large operational teams required.
• Strong analytical and problem-solving skills, with the ability to translate data into practical business insights.
• Advanced proficiency in Excel and presentation tools; comfortable working with large data sets, pivots, lookups, and structured trackers.
• Strong written and verbal communication skills, including the ability to tailor updates for leadership and cross-functional audiences.
• Ability to organize work independently, manage multiple priorities, and follow through with a high level of accuracy and ownership.
• Proven stakeholder management skills and comfort working in a matrixed, cross-time-zone environment.