Director AIOPS Competency Lead

Virtusa; Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

Virtusa is seeking a senior AIOps Architect to lead automation initiatives across production environments. You will design AI-driven solutions, orchestrate observability tooling, and partner with cloud providers to deliver scalable outcomes.

You will build and nurture guilds, mentor teams, and contribute to presales and RFP responses while advancing AIOps capabilities globally.

Qualifications

• Minimum of 15 years of relevant work experience in critical production environments focusing on automation and R&D.
• Experience designing AI models to automate Production Support activities.
• Cloud expertise with AWS, Azure or Google Cloud is mandatory.

Responsibilities

• Direct liaison with senior customers to pitch AIOps solutions.
• Work with Cloud Service Provider partners to build an AIOps strategy with minimal lead time.
• Build the AIOps capability for the organization by curating training programmes and guilds.
• Liaise with Delivery teams to provide direction and technical thought leadership on AIOps engagements.
• Contribute towards R&D and build reusable AIOps assets and accelerators for clients.
• Continuously research and create new offerings and capabilities in AIOps.
• Contribute to the global community of AIOps experts and SREs.
• Partner with other Competency Heads to architect joint AIOps-enabled solutions.

Skills

AIOps leadership

AI/ML concepts

Cloud architecture

Presales & RFP

Observability tools

Team scaling

Education

ITIL certification (Practitioner/Intermediate preferred)

Cloud provider Architect certification (AWS/Azure/GCP)

AI/ML cloud certifications

Observability tools certifications (Dynatrace, Datadog, Splunk)

Tools

Dynatrace

Datadog

Splunk ITSI

ServiceNow AIOps

PagerDuty

AWS/Azure/GCP

Job description

Knowledge & Experience

• Minimum of 15 years of relevant work experience in critical production environments with a focus on automation and R&D
• Experience with designing and implementing solutions using AI models (discriminative or generative) to automate Production Support activities.
• Hands‑on experience with Data Lakes and an understanding of ML models
• Worked with world‑class observability and AIOps suites like Dynatrace Watchdog, Datadog Watchdog, Splunk ITSI, ServiceNow AIOps, PagerDuty, Moog soft and others.
• Built large teams to scale within AIOps capabilities and a clear understanding of Delivery outcomes / benefits.
• Working knowledge of Guilds, Chapters and the concept of capability building towards a targeted competency in an organization
• Architected and estimated AIOps solutions for presales, RFP responses and proactive sales purposes to clients
• Public presence in the realm of AI and Production Support via global forums is advantageous.
• Knowledge and experience with solutions hosted on Cloud Service Providers such as AWS, Azure or Google Cloud is mandatory.

Qualification

• ITIL certification is mandatory. Achieving Practitioner or Intermediate level certifications are preferred
• Solution Architect level certification from any Cloud Service Provider (AWS, Google Cloud or Azure)
• Certifications in AI/ML capabilities of Cloud Service Providers is advantageous.
• Certifications in ServiceNow, Dynatrace, Datadog and other observability / AIOps tools are key.

Role & Responsibilities

• Direct liaison with customers at senior levels, including Exec level to pitch AIOps solutions tailored to their needs.
• Work with Cloud Service Provider partners to build an AIOps strategy that works with minimal lead time.
• Build the AIOps capability for the organization by curating training programmes, running guilds as well as providing experiential opportunities for team members.
• Liaise with Delivery teams to provide direction and technical thought leadership on AIOps engagements while ensuring their continued, measurable success.
• Contribute towards R&D and build reusable AIOps assets / accelerators while also ensuring their implementation, packaging, and sale to clients.
• Continuously research and create new offerings as well as capabilities in the realm of AIOps with tangible benefits.
• Contribute to the global community of AIOps experts and SREs.
• Partner with other Competency Heads to architect joint solutions that can use AIOps in their workstreams