Director - AI Delivery Implementation

Firstsource; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Firstsource Solutions Limited in India seeks an Associate Director to bridge client relationships and AI/Cloud engineering delivery. You will lead end-to-end engagements, from ideation to production, with 15+ years in software/AI and hands-on experience in cloud architectures across hyperscalers.

You will build and mentor a high-performance team, govern delivery, and drive AI agent tooling adoption while maintaining governance and stakeholder alignment for large-scale client programs.

Qualifications

• 15+ years in software/AI engineering with 6+ years in senior leadership.

Responsibilities

• Translate client needs into structured, costed technical roadmaps.
• Lead 10-20 engineers and architects across geographies.
• Champion CI/CD, DevSecOps, and MLOps practices.
• Own program P&L, resource planning, and executive reporting.
• Drive AI agent workflows and adoption of GenAI tooling.

Skills

Python

Generative AI

Cloud architecture

Leadership

SDLC

MLOps

Cross-functional teams

Communication

Education

Bachelor's or Master's degree in Computer Science/Software Engineering

Tools

GitHub Copilot

Claude Code

LangChain

CrewAI

Job description

Job Description:

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Summary

We are seeking a commercially astute and technically exceptional Associate Director to bridge client relationships and world-class AI & Cloud engineering delivery. You will be the primary interface between strategic clients and our engineering teams – winning new mandates, co-designing solutions, and owning end-to-end delivery from ideation to production. With 15+ years of experience, you bring deep Python and Generative AI expertise, proven cloud architecture skills, and the gravitas to influence at the C-suite level while staying hands-on with modern agentic development tooling.

Key Responsibilities

Solution Architecture & Solutioning

• Translate ambiguous client needs into structured, costed, and deliverable technical roadmaps.
• Architect end-to-end solutions: from ideation and PoC through to scalable production systems.
• Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
• Define reference architectures embedding Generative AI, LLMs, and agentic workflows.

Engineering Leadership & Delivery

• Lead multi-disciplinary teams of 10-20 engineers, leads, and architects across geographies.
• Establish and enforce delivery governance: agile rituals, quality gates, and risk management.
• Champion CI/CD, DevSecOps, and MLOps practices across all client programmes.
• Own program P&L, resource planning, and executive-level status reporting.
• Drive adoption of AI coding agents (GitHub Copilot, Claude Code, Amazon Q) to accelerate delivery.

Generative AI & Intelligent Automation

• Embed Generative AI capabilities (LLMs, RAG pipelines, multi-agent systems) into enterprise products.
• Design and deploy AI agent workflows using tools such as GitHub Copilot, Claude Code, and similar platforms.
• Evaluate and adopt emerging agentic frameworks (LangChain, Agent Core, CrewAI, etc.) to accelerate delivery.
• Champion responsible AI practices including governance, safety, and model observability.

People & Stakeholder Management

• Build, mentor, and grow a high-performance team of engineers and technical managers.
• Manage a complex stakeholder matrix: internal leadership, client sponsors, and delivery partners.
• Influence without authority across business units and geographies.
• Foster a culture of innovation, accountability, and continuous learning.

Qualifications & Experience

• 15+ years in software / AI engineering; 6+ years at senior leadership or Associate Director level.
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Demonstrated track record of building and shipping end-to-end applications across the full SDLC.
• Full lifecycle ownership: ideation → architecture → engineering → production → optimisation.
• Proven cloud architecture and deployment across at least one hyperscaler.
• Demonstrable track record of winning and delivering large-scale client engagements.