Associate Director - AI Delivery Product

Firstsource Healthcare; Chennai District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Firstsource Solutions Limited in Chennai seeks Associate Director for AI Delivery Product to architect end-to-end AI-enabled enterprise solutions, drive cloud-native design on AWS/Azure/GCP, and lead large multi-disciplinary teams globally. You will own program P&L, manage stakeholder relations, govern delivery, and champion responsible AI, with focus on Generative AI, LLMs, and agentic workflows.

Ideal candidates have 15+ years in software/AI engineering and 6+ years in senior leadership, with

Qualifications

• 15+ years in software/ AI engineering with senior leadership experience.
• Proven track record in end-to-end software/AI delivery across SDLC.
• Cloud deployment experience across at least one hyperscaler.
• Strong commercial acumen: P&L ownership and contract management.

Responsibilities

• Translate ambiguous client needs into structured, costed AI delivery roadmaps.
• Architect end-to-end solutions from ideation to scalable production systems.
• Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
• Define architectures embedding Generative AI, LLMs, and agentic workflows.
• Lead multi-disciplinary teams of 10-20 engineers across geographies.
• Establish delivery governance, quality gates, and risk management.
• Champion CI/CD, DevSecOps, and MLOps across client programs.
• Own program P&L, resource planning, and executive status reporting.
• Drive adoption of AI coding agents to accelerate delivery.

Skills

Leadership

AI Delivery

Cloud Architecture

Program Management

Stakeholder Management

Education

Bachelor's or Master's in Computer Science or related field

Tools

GitHub Copilot

Claude Code

LangChain

CrewAI

MLOps

Job description

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Associate Director - AI Delivery Product

Date: Sep 21, 2026

Location: Chennai, IN

Requisition ID: 23853

Description: Job Summary

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Key Responsibilities

Solution Architecture & Solutioning

• Translate ambiguous client needs into structured, costed, and deliverable technical roadmaps.
• Architect end-to-end solutions: from ideation and PoC through to scalable production systems.
• Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
• Define reference architectures embedding Generative AI, LLMs, and agentic workflows.

Engineering Leadership & Delivery

• Lead multi-disciplinary teams of 10-20 engineers, leads, and architects across geographies.
• Establish and enforce delivery governance: agile rituals, quality gates, and risk management.
• Champion CI/CD, DevSecOps, and MLOps practices across all client programmes.
• Own program P&L, resource planning, and executive-level status reporting.
• Drive adoption of AI coding agents (GitHub Copilot, Claude Code, Amazon Q) to accelerate delivery.

Generative AI & Intelligent Automation

• Embed Generative AI capabilities (LLMs, RAG pipelines, multi-agent systems) into enterprise products.
• Design and deploy AI agent workflows using tools such as GitHub Copilot, Claude Code, and similar platforms.
• Evaluate and adopt emerging agentic frameworks (LangChain, Agent Core, CrewAI, etc.) to accelerate delivery.
• Champion responsible AI practices including governance, safety, and model observability.

People & Stakeholder Management

• Build, mentor, and grow a high-performance team of engineers and technical managers.
• Manage a complex stakeholder matrix: internal leadership, client sponsors, and delivery partners.
• Influence without authority across business units and geographies.
• Foster a culture of innovation, accountability, and continuous learning.

Qualifications & Experience

• 15+ years in software / AI engineering; 6+ years at senior leadership or Associate Director level.
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Demonstrated track record of building and shipping end-to-end applications across the full SDLC.
• Full lifecycle ownership: ideation → architecture → engineering → production → optimisation.
• Proven cloud architecture and deployment across at least one hyperscaler.
• Demonstrable track record of winning and delivering large-scale client engagements.
• Strong commercial acumen: P&L ownership, proposal writing, SOW and contract management.