Director

R1 RCM, Inc.; Chennai; On-site; INR 4,500,000 - 9,000,000; Full time

Job summary

R1 RCM, Inc. in Chennai seeks a Director (Backend Operations) to lead backend delivery for healthcare revenue management. The role reports to Senior Director and is office-based with a 6 pm–3 am shift.

You will oversee a multi-site team up to 800 FTEs, manage P&L, client relationships, and drive process improvements, compliance, and knowledge leadership to align with company goals. This senior leadership position requires coaching, strategic thinking, and a track record of delivering complex RCM

Qualifications

• Leadership of large teams in healthcare revenue cycle operations.
• Strategic thinking and driving process improvements.
• Coaching and development of DR/Non-DR teams.

Responsibilities

• Provide overall leadership to DR and non-DR teams and coach for adherence to policies and processes.
• Set performance goals linked to business objectives; monitor progress and accountability.
• Identify and lead high-impact projects; ensure delivery against SOW and client expectations.
• Oversee backend service delivery for multiple clients/sites/facilities; ensure KRAs & SLAs are met.
• Ensure compliance with operations policies and corporate guidelines; respond to client inquiries.

Job description

Chennai, India

Full time

R260000005204

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Designation: Director (Backend Operations)

Reports to (level of category): Senior Director

Mode of Work: Work from office

Shift Timing: 6 pm to 3 am

Job Location: Chennai

Driving Company Values & Vision : As Part of the Senior Leadership team need to make sure complete span is aligned with the end goals and values of the organization.

Leadership/Coaching:

Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their teams

Career Development/Performance & Dialogue

Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.

Continuous Improvement:

Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM.

Knowledge Leadership –

Candidate is expected to provide knowledge leadership by displaying a high degree of domain expertise in end to end RCM functions.

As Director, Candidate is Responsible for:

• Responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business
• P&L Management by keeping close watch on LLR
• Client relationship management
• Upselling capabilities and performance to add further business & scope of work
• Identify and lead projects of high impact within the business
• Manage delivery of client’s expectations outlined in the scope of work SOW.
• Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.
• Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.
• This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.
• Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
• Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.
• Other duties as outlined by leadership

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .