Diploma Engineer Trainee

Johnson Controls; Hyderabad; On-site; INR 150,000 - 230,000; Full time

Job summary

Johnson Controls offers a Diploma Engineer Training (DET) program in India. The role involves hands-on experience in service planning, project execution at sites, vendor coordination, and after-sales support.

Trainees will learn to manage multiple cross-functional projects while focusing on customer satisfaction. Participants will gain exposure to preventive maintenance, order processing, on-site safety, and reporting.

Qualifications

• Diploma is required in Mechanical, Electrical, Electronics, Mechatronics, or Refrigeration & Air-Conditioning.
• Aggregate 60%, No ATKT.

Responsibilities

• Day-to-day service operations planning per customer PO/WO; attend and review preventive maintenance jobs; coordinate with call centre; close service calls; generate business; ensure safety norms at sites including vendors.
• Order processing and delivery; ensure safety and quality in project planning and execution; offer viable solutions.
• Managing after-sales service and customer care operations; increase Customer Satisfaction Index.

Education

Diploma - Mechanical/Electrical/Electronics/Mechatronics/Technical Skills/Refrigeration & Air-Conditioning

Job description

Job Description

Johnson Controls offers you exciting careers in the field of Service & Operations.

DET will gain exposure to:

• Implementation of Customer focused Service plan; Acquire new clients and businesses;
• Project Execution / Installation at site; Manage multiple cross-functional projects & deliveries.
• Focus on achieving Customer Satisfaction.

DET will be actively involved in:

• Day to day Service operations planning as per PO/WO from Customers. Attend & Review the Preventive Maintenance jobs, Coordinate with Call Centre and close Service Calls. Generate LNM & Retrofit business in line with LNM plans, Ensure Safety norms at sites including Vendors, managing Vendors on site activities, prepare reports and diagnose the Root Cause Analysis (RCA) for repeated complaints, update Customer on new technology and acquire new skills to execute Service jobs. Maintain database & understand the customer requirement, ensure collection of payment as per terms & conditions of the order, coordinate with Operations & Services Sales on enquires from Customers
• Order processing and delivery, safety and quality aspects of project planning and execution; offer viable solutions and alternatives
• Managing after sales service and customer care operations; increase the Customer Satisfaction Index

Candidates enrolled under the Diploma Engineer Training (DET) program will undergo a one year training which will include detailed technical and functional orientation and on-the-job involvement.

• Diploma - Mechanical/Electrical/Electronics/Mechatronics/ Technical Skills/ Refrigeration & Air-Conditioning
• Aggregate 60%, No ATKT

Ready to relocate anywhere in India

Requirements