Dining Ambassador

Brik Oven; Koramangala; On-site; INR 167,400 - 279,000; Full time

Job summary

Brik Oven in Koramangala, India is seeking a Host to create an unforgettable dining experience. The role involves greeting and seating guests, managing reservations, and ensuring a smooth dining service. Ideal candidates should possess customer service skills, attention to detail, and experience in restaurant operations.

Responsibilities also include coordinating with delivery platforms, maintaining a clean environment, and handling billing processes accurately. Join our vibrant team and be part of our dynamic dining experience!

Qualifications

• Read and write at a beginner level, and speak at an intermediate level in English.
• Proven experience in restaurant operations or a similar role.
• Ability to maintain a well-groomed appearance.

Responsibilities

• Warmly greet guests and ensure their comfort.
• Assist with seating arrangements and manage reservations.
• Handle billing and facilitate a smooth departure for guests.
• Coordinate with delivery aggregators for order processing.

Skills

Customer service skills

Attention to detail

Problem-solving

Ability to work in a fast-paced environment

Education

10th Standard completed

Additional certification in hospitality

Job description

Summary

Join us in curating an unforgettable dining experience! We need someone dynamic to mastermind our restaurant's rhythm, seamlessly intertwining guest hospitality with savvy backend logistics. From crafting warm welcomes to orchestrating reservations and ensuring flawless billing, you'll be the heart of our operation, keeping our guests beaming. Dive into brand events, loyalty perks, and ace delivery coordination while keeping our spot gleaming and safe. If you're a problem-solving pro with an eye for detail and killer organizational skills, come be a part of our vibrant team!

Job Description

Host

• Warmly greet guests upon arrival and ensure their comfort.
• Be a brand ambassador and ability to talk about brand’s current events and promotions.
• Customers should receive a detailed overview of the customer loyalty program.
• Assist with seating arrangements and manage reservations efficiently.
• Maintain a record of reservations and walk-in customers.
• Ensure availability of necessary stationery and amenities.

Dine-In Service

• Make orders promptly and accurately as per Brik Oven standards.
• Communicate effectively about menu items and specials.
• Serve meals as per Brik Oven standards and follow up on guest experience.
• Handle billing and facilitate a smooth departure for guests.
• Perform regular cleaning of tables, counters, and operational areas.
• Ensure proper sanitization of equipment and surfaces.
• Maintain a clean and organized environment conducive to dining.
• Manage petty cash and denominations effectively.
• Ensure all payment systems are operational and tested before service.
• Settlement to be done as per the customer payment mode.
• Manage kitchen order tickets (KOT) efficiently, ensuring accuracy and service standards.

Coffee

• Coffee making as per Brik Oven recipe.
• Adequately steam and pull a shot of espresso.

Grooming

• Adhere to uniform guidelines and maintain a professional appearance as per Brik Oven standards.
• Ensure personal hygiene and grooming standards are met as per Brik Oven.

Pre and Post-Opening Duties

• Prepare the restaurant for operations before opening.
• Ensure that each individual section is prepared according to Brik Oven standards to ensure customer readiness.
• Conduct thorough cleaning and setup tasks after closing.
• Follow pre-established checklists for both front and back-of-house areas.
• Monitor and maintain the physical infrastructure of the restaurant.
• Ensure cleanliness and safety standards are upheld.
• Address any maintenance issues promptly.
• Adherence to the coffee station standards.

Delivery Operations

• Coordinate with delivery aggregators for order processing and tracking.
• Manage kitchen display systems (KDS) for efficient order preparation and delivery.
• Coordinate with online food delivery platforms for seamless order processing.
• Ensure proper integration and visibility on customer apps.

Requirements

• To read and write at a beginner level, and to speak at an intermediate level in English.
• 10th Standard completed; additional certification in hospitality is a plus.
• Proven experience in restaurant operations or a similar role.
• Ability to maintain a presentable and well-groomed appearance in accordance with hygiene standards.
• To possess customer service skills and be hospitable and empathetic.
• Ability to work in a fast-paced environment, flexible and handle multiple tasks simultaneously.
• Capability to lift a minimum of 10 kg and meet physical requirements, including prolonged standing.
• Strong attention to detail and problem-solving abilities.