Captain

Brik Oven; Indiranagar; On-site; INR 201,000 - 335,000; Full time

Job summary

Brik Oven in India seeks a dynamic Host to manage guest hospitality, seating, reservations, and billing, while coordinating events and loyalty programs. You will also handle front-of-house duties, maintain cleanliness, and support delivery coordination to ensure a seamless dining experience.

The role requires a beginner-to-intermediate level of English, 10th standard completion, and hospitality exposure. A presentable appearance and strong organizational skills are essential for success.

Qualifications

• Basic reading and writing in English; intermediate spoken English.
• 10th standard completed; hospitality certification is a plus.
• Proven experience in restaurant operations or similar role.
• Maintains presentable grooming and hygiene as per standards.

Responsibilities

• Greet guests warmly and ensure comfort.
• Present Brik Oven brand events and promotions to guests.
• Explain loyalty programs to customers.
• Assist with seating and manage reservations efficiently.
• Maintain records of reservations and walk-ins.
• Ensure availability of stationery and amenities.
• Prepare orders and communicate menu items clearly.
• Serve meals and handle billing; ensure smooth departures.
• Keep tables, counters and areas clean and sanitized.
• Manage cash handling and KOT logistics.
• Coordinate with delivery platforms and KDS for orders.
• Oversee pre- and post-opening duties for smooth operations.

Education

10th standard completed

Hospitality certificate (bonus)

Job description

Join us in curating an unforgettable dining experience! We need someone dynamic to mastermind our

restaurant's rhythm, seamlessly intertwining guest hospitality with savvy backend logistics. From

crafting warm welcomes to orchestrating reservations and ensuring flawless billing, you'll be the heart

of our operation, keeping our guests beaming. Dive into brand events, loyalty perks, and ace delivery

coordination while keeping our spot gleaming and safe. If you're a problem-solving pro with an eye for

detail and killer organizational skills, come be a part of our vibrant team!

Job Description

Host

• Warmly greet guests upon arrival and ensure their comfort.
• Be a brand ambassador and ability to talk about brand’s current events and promotions
• Customers should receive a detailed overview of the customer loyalty program.
• Assist with seating arrangements and manage reservations efficiently.
• Maintain a record of reservations and walk-in customers.
• Ensure availability of necessary stationery and amenities.

Dine-In Service

• Make orders promptly and accurately as per Brik Oven standards.
• Communicate effectively about menu items and specials.
• Serve meals as per Brik Oven standards and follow up on guest experience.
• Handle billing and facilitate a smooth departure for guests.
• Perform regular cleaning of tables, counters, and operational areas.
• Ensure proper sanitization of equipment and surfaces.
• Maintain a clean and organized environment conducive to dining.
• Manage petty cash and denominations effectively.
• Ensure all payment systems are operational and tested before service.
• Settlement to be done as per the customer payment mode.
• Manage kitchen order tickets (KOT) efficiently, ensuring accuracy and service standards.

Coffee

• Coffee making as per Brik Oven recipe
• Adequately steam and pull a short of espresso

Grooming

• Adhere to uniform guidelines and maintain a professional appearance as per Brik Oven
• Ensure personal hygiene and grooming standards are met as per Brik Oven.

Pre and Post-Opening Duties

• Prepare the restaurant for operations before opening.
• Ensure that each individual sections are prepared according to Brik Oven standards to ensure customer readiness.
• Conduct thorough cleaning and setup tasks after closing.
• Follow pre-established checklists for both front and back-of-house areas.
• Monitor and maintain the physical infrastructure of the restaurant.
• Ensure cleanliness and safety standards are upheld.
• Address any maintenance issues promptly.
• Adherence to the coffee station standards.

Delivery Operations

• Coordinate with delivery aggregators for order processing and tracking.
• Manage kitchen display systems (KDS) for efficient order preparation and delivery.
• Coordinate with online food delivery platforms for seamless order processing.
• Ensure proper integration and visibility on customer apps.

The duties and responsibilities outlined in this job description are not exhaustive and may be subject to change as deemed necessary by the Company. Employees are expected to perform any other related duties as assigned by their supervisor or management, which may include additional tasks outside the scope of the primary job functions.

Requirements

• To read and write at a beginner level, and to speak at an intermediate level in English.
• 10th Standard completed; additional certification in hospitality is a plus.
• Proven experience in restaurant operations or a similar role.
• Ability to maintain a presentable and well-groomed appearance in accordance with hygiene