Dining Ambassador

BRIK OVEN PRIVATE LIMITED; India; On-site; INR 201,000 - 357,000; Full time

Job summary

BRIK OVEN PRIVATE LIMITED is seeking a Dining Ambassador to craft a memorable dining experience. You will warmly greet guests, manage reservations, discuss loyalty programs, and handle billing while ensuring clean, safe service.

The role spans front-of-house and back-end coordination with delivery platforms, pre/post-opening duties, and ongoing brand engagement. The position requires basic English literacy with intermediate spoken English, a 10th standard completion, and hospitality

Qualifications

• Basic reading and writing in English; spoken English at an intermediate level.
• Experience in restaurant operations or similar role.
• Presentable, well-groomed appearance and hygiene adherence.

Responsibilities

• Greet guests warmly and seat them; maintain guest comfort.
• Talk about brand events and promotions; explain loyalty program.
• Handle reservations and telephone etiquette; manage seating and records.
• Oversee billing and ensure smooth guest departures; ensure sanitation and cleanliness.
• Coordinate with delivery platforms and KDS for order processing.
• Perform pre/post-opening duties and monitor front/back-of-house readiness.

Skills

Basic English

Intermediate English speaking

Restaurant ops experience

Education

10th standard completed

Hospitality certification (plus)

Job description

Job Title: Dining Ambassador Department: Food & Beverage Service Reporting To: Chief Hospitality Officer

Summary Join us in curating an unforgettable dining experience! We need someone dynamic to mastermind our restaurant's rhythm, seamlessly intertwining guest hospitality with savvy backend logistics. From crafting warm welcomes to orchestrating reservations and ensuring flawless billing, you'll be the heart of our operation, keeping our guests beaming. Dive into brand events, loyalty perks, and ace delivery coordination while keeping our spot gleaming and safe. If you're a problem-solving pro with an eye for detail and killer organizational skills, come be a part of our vibrant team!

Job Description

Host

• Warmly greet guests upon arrival and ensure their comfort.
• Be a brand ambassador and ability to talk about brand’s current events and promotions
• Customers should receive a detailed overview of the customer loyalty program.
• To exhibit appropriate telephone etiquette.
• Assist with seating arrangements and manage reservations efficiently.
• Maintain a record of reservations and walk-in customers.
• Ensure availability of necessary stationery and amenities.

Dine-In Service

• Make orders promptly and accurately as per Brik Oven standards.
• Communicate effectively about menu items and specials.
• Serve meals as per Brik Oven standards and follow up on guest experience.
• Handle billing and facilitate a smooth departure for guests.
• Perform regular cleaning of tables, counters, and operational areas.
• Ensure proper sanitization of equipment and surfaces.
• Maintain a clean and organized environment conducive to dining.
• Manage petty cash and denominations effectively.
• Ensure all payment systems are operational and tested before service.
• Settlement to be done as per the customer payment mode.
• Manage kitchen order tickets (KOT) efficiently, ensuring accuracy and service standards.

Coffee

• Coffee making as per Brik Oven recipe
• Adequately steam and pull a short of espresso

Grooming

• Adhere to uniform guidelines and maintain a professional appearance as per Brik Oven standards.
• Ensure personal hygiene and grooming standards are met as per Brik Oven.

Pre and Post-Opening Duties

• Prepare the restaurant for operations before opening.
• Ensure that each individual sections are prepared according to Brik Oven standards to ensure customer readiness.
• Conduct thorough cleaning and setup tasks after closing.
• Follow pre-established checklists for both front and back-of-house areas.
• Monitor and maintain the physical infrastructure of the restaurant.
• Ensure cleanliness and safety standards are upheld.
• Address any maintenance issues promptly.
• Adherence to the coffee station standards.

Delivery Operations

• Coordinate with delivery aggregators for order processing and tracking.
• Manage kitchen display systems (KDS) for efficient order preparation and delivery.
• Coordinate with online food delivery platforms for seamless order processing.
• Ensure proper integration and visibility on customer apps.

The duties and responsibilities outlined in this job description are not exhaustive and may be subject to change as deemed necessary by the Company. Employees are expected to perform any other related duties as assigned by their supervisor or management, which may include additional tasks outside the scope of the primary job functions.

Requirements

• To read and write at a beginner level, and to speak at an intermediate level in English.
• 10th Standard completed; additional certification in hospitality is a plus.
• Proven experience in restaurant operations or a similar role.
• Ability to maintain a presentable and well-groomed appearance in accordance with hygiene standards