Digital Workplace Administrator

NOV; Ernakulam; On-site; INR 350,000 - 520,000; Full time

Job summary

NOV is seeking a Digital Workplace Administrator in Kerala to manage day-to-day operations of our digital collaboration tools including Microsoft 365, DocuSign, and ChatGPT Enterprise. You will work with global IT teams to ensure reliable service delivery, onboarding/offboarding, and governance compliance.

The role requires 2–5 years in IT operations or helpdesk with at least 1 year supporting Microsoft 365, strong troubleshooting, and excellent English communication for international

Qualifications

• M365 Administration experience is mandatory.
• Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred).
• 2 to 5 years of experience in IT operations or helpdesk with at least 1 year supporting Microsoft 365 environments.
• Familiarity with Microsoft 365 Admin Center, Exchange Online, and Teams configuration.
• Basic understanding of Azure Active Directory and PowerShell scripting.
• Experience with DocuSign administration preferred.
• Exposure to SaaS platforms, including generative AI tools (ChatGPT Enterprise is a plus).
• Strong troubleshooting and communication skills, with a customer-focused mindset.
• English fluency required to interact with international teams.

Responsibilities

• Administer Microsoft 365 services (Exchange Online, Teams, OneDrive) and assist with configuration, access, and troubleshooting.
• Manage DocuSign user accounts, roles, permissions, templates, and transaction workflows.
• Provision and support users in ChatGPT Enterprise; monitor activity and elevate issues as needed.
• Respond to Tier 1/2 incidents, execute service requests, and elevate advanced issues to global support teams.
• Support onboarding and offboarding processes, including access provisioning and license management.
• Monitor dashboards and alerts for service health, usage analytics, and compliance.
• Maintain accurate documentation for standard operating procedures and user guides.

Skills

M365 Administration

Troubleshooting

Customer focus

English fluency

Azure Active Directory

PowerShell scripting

Education

MS-900

Modern Desktop Administrator Associate

DocuSign Admin Foundations

AI-900: Azure AI Fundamentals

CompTIA Security+

Tools

DocuSign Admin

ChatGPT Enterprise

PowerShell

Microsoft 365 Admin Center

Exchange Online

Teams

Job description

Job Description The Digital Workplace Administrator is responsible for managing and supporting day-to-day operations of NOV’s digital collaboration tools —including Microsoft 365, DocuSign, and ChatGPT Enterprise.

The Digital Workplace Administrator is responsible for managing and supporting day-to-day operations of NOV’s digital collaboration tools —including Microsoft 365, DocuSign, and ChatGPT Enterprise. This role ensures reliable service delivery, user support, and compliance with security and governance standards, while working closely with global IT teams to improve the end-user experience.

Responsibilities

• Administer Microsoft 365 services (Exchange Online, Teams, OneDrive) and assist with configuration, access, and troubleshooting.
• Manage DocuSign user accounts, roles, permissions, templates, and transaction workflows.
• Provision and support users in ChatGPT Enterprise; monitor activity and elevate issues as needed.
• Respond to Tier 1/2 incidents, execute service requests, and elevate advanced issues to global support teams.
• Support onboarding and offboarding processes, including access provisioning and license management.
• Monitor dashboards and alerts for service health, usage analytics, and compliance.
• Maintain accurate documentation for standard operating procedures and user guides.

Requirements

• M365 Administration experience is mandatory.
• Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred).
• 2 to 5 years of experience in IT operations or helpdesk with at least 1 year supporting Microsoft 365 environments.
• Familiarity with Microsoft 365 Admin Center, Exchange Online, and Teams configuration.
• Basic understanding of Azure Active Directory and PowerShell scripting.
• Experience with DocuSign administration preferred.
• Exposure to SaaS platforms, including generative AI tools (ChatGPT Enterprise is a plus).
• Strong troubleshooting and communication skills, with a customer-focused mindset.
• English fluency required to interact with international teams.

Preferred Certifications

• Microsoft 365 Fundamentals (MS-900)
• Modern Desktop Administrator Associate
• DocuSign Admin Foundations
• AI-900: Azure AI Fundamentals
• CompTIA Security+ (optional)

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.