Digital Transformation Strategy Leader

Marsh; Mumbai City; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

Marsh in Mumbai is seeking a Digital Client Experience Leader for Insurance Operations to drive the digital agenda across our India team. This hybrid role requires in-office presence at least three days a week and involves traveling across cities for client and internal meetings.

You will partner with regional and global digital teams, design tailored digital campaigns, improve client journeys, and lead AI initiatives to boost adoption and outcomes.

Qualifications

• Minimum 15 years experience in digital/comms strategies within complex, matrixed environments.
• Extensive experience rolling out digital tools, analytics and ROI measurement.
• Significant stakeholder management with gravitas and credibility.
• Team-oriented, self-starter with a proven cross-functional collaboration track record.
• Strong leadership and proven change-agent capabilities.

Responsibilities

• Partner with digital teams to define and market value propositions for Indian clients.
• Collaborate with business stakeholders to design tailored digital campaigns aligned with GTM strategy.
• Develop compelling marketing propositions to drive adoption of digital solutions.
• Work with cross-functional teams to enhance client engagement and UX across tools.
• Drive internal digital and AI initiatives to boost colleague adoption and impact.

Skills

Stakeholder management

Leadership

Digital strategy

Change agent

Collaboration

AI initiatives

Communication

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our India Digital team at Marsh Business and Client Services function. This role will be based in Mumbai while requiring traveling across cities for client and internal meetings. This is a hybrid role that has a requirement of working at least three days a week in the office.

Digital Client Experience Leader Insurance Operations

• This is fantastic opportunity to drive the digital agenda for one of the worlds leading Insurance Broker, across our Specialty, Corporate & Risk Management businesses
• This role is responsible for working closely with regional and global digital team to understand the various digital offerings which needs to be marketed and rolled out for Marsh clients in India.
• You will work closely with our brokers and client teams for driving better Client outcomes and greater efficiency through deployment of digital technology

We will rely on you to:

• Partner with multiple digital teams across Marsh to understand our digital value proposition thereby build compelling value proposition for Indian clients.
• Collaborate with relevant business stakeholders to understand their focus areas and client needs, using these insights to design and tailor fit-for-purpose digital campaigns that support the business and align with the overall digital marketing strategy.
• Build compelling marketing propositions and plans that helps drive adoption of digital solutions.
• Work closely with the cross functional teams to leverage all aspects of digital agenda to enable enhanced client / prospect engagement, enhancing UX and engagement levels across the tools thus deliver an impactful client journey.
• Drive internal digital and AI initiatives targeted towards colleague adoption of digital and AI tools
• Foster collaboration across the various cross functional teams, regionally and globally ensuring successful outcomes.
• Actively engage key internal stakeholders, including client executive teams, to create advocates, generate engagement, and amplify campaign activity, ensuring strategic alignment with Go-to-Market strategies, sales materials, and Request for Proposal language to drive commercial success.
• Monitor and communicate progress against digital goals at both client and campaign levels.
• Build awareness and understanding of the wider marketplace to identify opportunities for timely and topical initiatives on digital and AI.
• Responsible for supporting the business in creating and updating digital value propositions and product and solutions collateral.

What you need to have:

• Minimum 15 years experience overall. Experience working in a medium to large, complex, and matrixed environment, collaborating with a wide variety of stakeholders to develop and execute digital and communications strategies, campaigns, and tactics.
• Extensive experience in roll out of digital tools, digital analytics, and proving ROI, enabling maximized commercial success.
• Significant stakeholder management experience with gravitas and credibility
• Team-oriented and highly motivated self-starter with a proven track record for collaboration within and across teams.
• Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent to transform the ways of working

What makes you stand out:

• You will be comfortable managing multiple complex stakeholder groups to support the delivery of results
• You will be digital literate, with a good understanding and track record of implementing new digital tools.
• Ability to understand, tailor, and communicate complex business, legal, and technical issues for various audiences.
• Proven ability to build a team without direct reporting lines through coaching, credibility, and leadership.
• Proven ability to serve as a trusted and influential advisor and counselor to senior executives, cultivating meaningful relationships with senior leaders and individuals of influence.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.