Digital Transformation Enablement Specialist

nttlimited; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA seeks a Digital Transformation Enablement Specialist to lead assessment, readiness, and strategic plans for digital technologies. You will design and execute transformation roadmaps, educate stakeholders, and drive improvements in employee and customer experiences across the organisation.

The role requires strong collaboration with IT and business leaders, change management, and ongoing measurement of outcomes to ensure alignment with Corporate IT strategy.

Qualifications

• Seasoned professional with deep knowledge of digital technologies and IT environment.
• Strong evaluation, judgment and interpretation to select the right course of action.
• Excellent communication to convey digital concepts to technical and non-technical audiences.

Responsibilities

• Collaborate with senior management to define digital transformation goals.
• Create adoption plans for new digital technologies and their integration.
• Design and deliver training programmes and resources for stakeholders.
• Maintain objective Digital Office direction for Corporate IT.
• Drive cost optimisation through digitalisation and centralisation.
• Work with cross-functional teams to align digital initiatives.
• Develop change management strategies to support transitions.
• Provide ongoing user support and handover to support teams.
• Track progress and measure impact of initiatives.

Skills

Digital transformation

Cloud computing

Data analytics

Automation

Collaboration tools

Stakeholder management

Analytical thinking

Communication skills

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders.

What you'll be doing

Key Roles and Responsibilities:

• Collaborates with senior management/leadership to understand the organisation's digital transformation goals and drive towards enablement of such.
• Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration.
• Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools.
• Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
• Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation.
• Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives.
• Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions.
• Designs, plans and implements technical solutions in the end user device space.
• Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns.
• Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations.
• Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows.
• Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology.
• Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions.
• Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development.
• Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools.
• Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated.
• Manages the proof of concept (POC) initiatives.
• Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation.

Knowledge, Skills and Attributes:

• Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
• Uses evaluation, judgment, and interpretation to select right course of action
• Strong understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools
• Knowledge and understanding of IT industry environment and business needs
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
• Analytical mindset with the ability to leverage data for decision-making and continuous improvement
• Excellent communication skills to convey complex digital concepts to technical and non-technical audiences
• Ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Problem-solving skills to address challenges and roadblocks in the adoption of digital technologies
• Ability to understand new issues quickly and make wise decisions
• Ability to work under pressure, plan personal workload effectively
• Strong interpersonal skills to build relationships and collaborate effectively with cross-functional teams
• Good conceptual insight and ability to think strategically
• Ability