Senior Associate Change Specialist

nttlimited; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Change Specialist to help plan and drive the execution of change management initiatives. This role focuses on increasing employee adoption and usage through a structured change approach and stakeholder engagement.

You will work with business leaders, project managers, and regional teams to apply best practices, measure outcomes, and support value realization. On-site work in India is typical for this position.

Qualifications

• Bachelor's degree in Information Technology or Business Management or related field.
• Formal industry-recognized change management certification is required.

Responsibilities

• Supports and inputs into a proven industry standard digital change management model that drives best practice to amplify strategy execution.
• Communicates with business leaders and project managers to ensure awareness and application of the Change Management model.
• Makes recommendations to support change and adoption.
• Understands business directions and identifies opportunities to support change and adoption.
• Demonstrates understanding of the Change and Enablement approach and deliverables.
• Supports regional Change Management and Enablement function planning and reporting.
• Develops and sustains cross-functional relationships and acts as a change agent.
• Deploys change management solutions and tracks program effectiveness.

Skills

Change champion

Continuous improvement

Enterprise tools

Change management knowledge

Communication skills

Resilience

Influence others

Adaptability

Tenacity

Education

Bachelor's degree in IT or Business

Change management certification

Tools

Change management tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Change Specialist is a developing subject matter expert, responsible for supporting the implementation of less complex change management initiatives.

The primary responsibility of this role is to plan and drive the execution of change management initiatives activities and programs, thereby increasing employee adoption and usage.

Key responsibilities

• Supports and inputs into a proven industry standard digital change management model that drives best practice to amplify the effectiveness of strategy execution.
• Communicates with business leaders and project managers, and other stakeholders to ensure awareness of best practice and application of the Change Management model.
• Makes recommendations to support change and adoption.
• Understands and anticipates the direction of the business area(s)/unit(s), identifies opportunities, and makes recommendations to support change and adoption.
• Demonstrates understanding of the Change and Enablement approach and deliverables.
• Responsible for the regional support of the Change Management and Enablement function, creating and executing on plans and reporting on activities in the required forums.
• Adopts best practices, developing, and sustaining cross functional relationships.
• Acts as a change agent and enables communication between business, clients, and other relevant stakeholders.
• Deploys change management solutions and track program effectiveness in line with defined success criteria.
• Supports faster adoption, higher ultimate utilization and greater proficiency of the changes that impact people in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
• Performs any other related task as required.

To thrive in this role, you need to have

• Displays drive and is a champion of change.
• Ability to drive continuous improvement and innovation.
• Developing understanding of Enterprise level tools, systems, processes and business operations.
• Developing knowledge of industry, trends and best practices in change management.
• Excellent verbal and written communication skills and display the required interpersonal skills to interact with a variety of stakeholders.
• Resilient, able to approach problems from different angles and identify the most adequate solutions.
• Developing ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or Business Management or related field.
• Requirement for a formal industry recognized change management certification.

Required experience

• Moderate level demonstrated experience in change management, technology adoption within a large-scale multinational technology services environment.
• Moderate level demonstrated experience and knowledge of change management principles, methodologies and tools

Workplace type

• On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.