Digital Operations Manager

CSB Bank; Chennai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

CSB Bank is seeking a Manager - Digital Operations in Chennai to oversee reconciliation, settlement, dispute management and debit/credit processing. You will drive process improvements, automation, and robust controls while ensuring regulatory compliance and RBI guidelines within digital payments operations.

Experience required: 6–10 years, Graduation or Post-Graduation in any specialization. The role focuses on governance, reporting, and vendor management in a fast-paced payments environment.

Qualifications

• Graduation or Post-Graduation in any specialization.
• 6 to 10 years of professional experience.
• Mid level experience in digital payments operations.

Responsibilities

• Oversee reconciliation, settlement, dispute management and debit/credit processing.
• Ensure regulatory compliance and RBI outsourcing guidelines.
• Monitor controls, SLAs, productivity metrics, and risk.
• Drive automation and process improvements in digital payments operations.
• Prepare MIS, regulatory and settlement reports and dashboards.
• Manage vendor relationships, governance and contractual adherence.

Skills

Dispute management

Operational controls

Vendor governance

Regulatory compliance

Process improvement

Risk management

Reconciliation

Settlement

Chargeback

Education

Graduation/ Post-Graduation (Any specialization)

Job description

Manager - Digital Operations| Chennai

To manage digital payment operations through oversight of reconciliation, settlement, dispute management, operational controls, vendor governance, and regulatory compliance while driving process improvements, operational efficiency and risk management objectives. Manage reconciliation, settlement, and chargeback processes to ensure accuracy and mitigate operational and financial risks. Oversee dispute management and customer grievance resolution and ensure timely processing of debit, credit, and adjustment transactions. Monitor operational controls, service levels, productivity metrics, and turnaround times across digital payment operations. Drive automation, process enhancement, and operational efficiency initiatives to strengthen controls and improve service delivery. Manage implementation of regulatory, business, and system-related changes across digital operations. Ensure timely preparation of MIS, regulatory reports, settlement reports, and management dashboards. Manage relationships with payment networks, vendors, and service providers and ensure adherence to contractual obligations and service levels. Conduct vendor governance reviews and ensure compliance with RBI outsourcing guidelines and internal policies. Oversee merchant settlements, interchange claims, and related payment processing activities. Review operational processes, controls, and agreements to strengthen governance, compliance, and operational risk management.

Experience: 6 to 10 years Qualifications: Graduation/ Post‑Graduation (Any specialization) Experience Level Mid Level