Digital Operations - Analyst

Oman Shell; Chennai District; On-site; INR 350,000 - 650,000; Full time

Job summary

Shell India is seeking a Digital Operations Analyst to run and monitor RPA bots, support UAT, and manage exceptions. The role offers exposure to Power Automate Desktop and KPI reporting in a Finance operations context.

The ideal candidate has 1–2 years in BPO operations, a Finance or Tech degree, strong communication, and a proactive mindset to handle multiple priorities in a fast-paced environment.

Qualifications

• 1 – 2 years of experience in BPO Operations with
• Bachelor’s Degree in Finance or Technology
• Good communication
• Basic understanding of IT applications
• Willing to work in shifts
• Individual should be proactive.
• Willing to learn to handle multiple priorities
• Good interpersonal skills and ability to communicate with clarity
• Experience of working in a virtual team will be an added advantage.

Responsibilities

• Running production bots on time and reporting the result
• Support UAT of RPA scripts
• Manage exceptions during the run
• Monitor and report PAD automations
• Provide input to KPIs
• Support key Senior Specialists in key activities

Skills

BPO Operations

Good communication

IT applications

Shift work

Proactive mindset

Multitasking

Interpersonal skills

Education

Bachelor’s Degree in Finance or Technology

Job description

India Job Family Group: Finance Worker Type: Regular Posting Start Date: September 1, 2026 Business Unit: Finance Experience Level: Early Careers Job Description: If you are interested in latest technologies like RPA, Alteryx, etc and looking to have operational experience in these technologies, has passion to work in hyperactive environment and enjoys resolving roadblocks this could be your chance to make your mark in Shell Business Operations. This role would give exposure to multiple activities across processes which would help in broaden your knowledge in finance process.

Where You Fit In

As we transition to cleaner forms of energy, the challenge facing the energy industry in the coming decades is considerable. To support Shell’s ambition around cost reduction (Competitive, affordable cost), DigiOps analysts are vital to how we operate automated solutions effectively and efficiently to support Finance processes.

This role will manage the operational responsibilities in RPA Control room and Power Automate Desktop, ensure all solutions are run on time as per agreed schedule and reported. This is a good opportunity for people who would like to learn multiple finance process activities and develop network across processes.

What is the Role?

As Digital Operations Analyst you will be responsible for running and monitoring bots in test and production environment. More specifically, your role will include:

• Running production bots on time and reporting the result
• Support UAT of RPA scripts
• Manage exceptions during the run
• Monitor and report PAD automations
• Provide input to KPIs
• Support key Senior Specialists in key activities

What We Need from You?

• 1 – 2 years of experience in BPO Operations with
• Bachelor’s Degree in Finance or Technology
• Good communication
• Basic understanding of IT applications
• Willing to work in shifts
• Individual should be proactive.
• Willing to learn to handle multiple priorities
• Good interpersonal skills and ability to communicate with clarity
• Experience of working in a virtual team will be an added advantage.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet.

• You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.
• You’ll be able to balance your priorities as you become the best version of yourself.
• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Join an organisation working to become one of the most diverse and inclusive in the world.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology. We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalisation, and business operations. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net‑zero emissions energy business by 2050. As India moves towards its target of net‑zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end‑to‑end value chain that spans conceptualisation, development, and production at a world‑class blending plant at Taloja. Through our 350‑plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities. Shell owns and operates a LNG re‑gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and a LNG truck‑loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Sprng Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Sprng is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure. Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting‑edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonisation efforts within the energy sector. We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programmes such as Shell E4 and Shell Eco‑marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.