Digital Operation Specialist

Kone México; Chennai District; Remote; INR 1,500,000 - 2,500,000; Full time

Job summary

KONE Technology and Innovation (KTI) seeks a Digital Operations Specialist to manage Azure-hosted, containerized apps and infrastructure across regions. You will own production systems for cloud-native, IoT-enabled solutions and optimize performance, security, and costs.

The role emphasizes hands-on cloud, Kubernetes, CI/CD, and database work with cross-functional collaboration and strong incident management. Remote monitoring and telemetry are key focus areas.

Qualifications

• 7–8 years of experience supporting cloud-based, distributed systems.
• Hands-on expertise in Microsoft Azure services and cloud architecture.
• Proven experience with Docker and Kubernetes.
• Hands-on with AKS is highly preferred.
• Experience with CI/CD tools and Azure DevOps or equivalent.
• Good working knowledge of Java applications and JVM performance.
• Experience with MS SQL Server, Azure SQL, and Azure data services.
• Exposure to IoT platforms, remote monitoring solutions, and telecom connectivity.

Responsibilities

• Manage and operate Azure-hosted, containerized applications and infrastructure.
• Act as an Azure SME, ensuring high availability, performance, security, scalability and cost optimization.
• Design, implement, and maintain CI/CD pipelines for Java applications.
• Operate and support Kubernetes workloads using AKS or equivalent.
• Apply DevOps best practices including IaC, release orchestration, and environment management.
• Perform hands-on work with MS SQL Server, Azure SQL, and related data services.
• Develop automation scripts to reduce manual tasks and improve reliability.
• Monitor health using Azure Monitor, Log Analytics, and Application Insights.
• Drive Incident, Problem, and Change Management with SLA/KPI compliance.
• Collaborate with ServiceNow and Jira for ticketing and workflows.
• Maintain technical documentation, runbooks, and architecture diagrams.

Skills

Azure cloud operations

Kubernetes

CI/CD pipelines

DevOps practices

Java applications

Monitoring & incident management

Communication

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Docker

Azure Kubernetes Service (AKS)

Azure Monitor

Log Analytics

Application Insights

ServiceNow

Jira

MS SQL Server

Azure SQL

Job description

Job Description KONE Technology and Innovation (KTI) is seeking a highly skilled Digital Operations Specialist to manage and support remote monitoring applications and devices hosted on Microsoft Azure across multiple geographical regions. This role requires deep hands‑on expertise in Azure cloud operations, containerized platforms, Kubernetes, CI/CD pipelines, database platforms, and DevOps practices. The specialist will take strong ownership of production systems supporting large‑scale, distributed, cloud‑native, and IoT‑enabled solutions. A strong technical expert in Microsoft Azure is critical for this role.

Key Responsibilities

Manage and operate Azure‑hosted, containerized applications and infrastructure supporting remote monitoring solutions. Act as an Azure Subject Matter Expert, ensuring high availability, performance, security, scalability, and cost optimization of cloud environments. Design, implement, and maintain CI/CD pipelines for automated build, release, and deployment of Java‑based applications. Operate and support Kubernetes workloads using Azure Kubernetes Service (AKS) or equivalent container orchestration platforms. Apply DevOps best practices, including environment management, release orchestration, and infrastructure as code. Perform hands‑on work with MS SQL Server, Azure SQL, and other Azure data services, including complex queries, performance tuning, data analysis, and reporting. Support highly available, distributed, and containerized systems with strong end‑to‑end operational ownership. Develop and maintain automation scripts and tools to reduce manual operational tasks and improve system reliability. Monitor application and infrastructure health using Azure Monitor, Log Analytics, Application Insights, and alerting tools. Drive Incident, Problem, and Change Management processes, ensuring SLA and KPI compliance.

KONE Internal

Perform deep troubleshooting across Azure infrastructure, Kubernetes clusters, Java applications, databases, and network layers. Work with ServiceNow and Jira for ticket management, change tracking, and operational workflows. Maintain technical documentation, runbooks, architecture diagrams, and configuration artifacts.

• Collaborate closely with Product Development, Frontline teams, Partners, and Operations teams for issue resolution and continuous service improvements.

Education

Bachelor’s or Master’s degree in Computer Science, Electronics, Telecommunications, or a related engineering field.

Required Skills

Experience 7–8 years of experience supporting cloud‑based, distributed, and production‑grade systems. Strong hands‑on expertise in Microsoft Azure services, cloud architecture, and operational excellence. Proven experience working with containerization technologies such as Docker and Kubernetes. Hands‑on experience with Azure Kubernetes Service (AKS) is highly preferred. Strong experience with CI/CD tools and DevOps pipelines using Azure DevOps or equivalent platforms. Good working knowledge of Java‑based applications, JVM performance concepts, and production support. Solid hands‑on experience with MS SQL Server, Azure SQL, and other Azure database services. Experience handling large datasets, operational reporting, and analytics. Exposure to IoT platforms, remote monitoring solutions, and telecom or device connectivity. Strong skills in automation, monitoring, troubleshooting, and root cause analysis. Excellent communication skills with the ability to collaborate effectively across global and virtual teams. Knowledge of integration technologies, REST APIs, and microservices architectures. Experience working in Agile, Lean, and DevOps‑driven delivery teams.

What We Offer:

• Opportunity to work with a global technology leader shaping the future of digital cities.
• Hands‑on exposure to large‑scale, mission‑critical, Azure‑based and Kubernetes driven platforms.
• A collaborative and innovative work environment with a strong focus on continuous improvement and technical excellence.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/ At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.