Digital Journey Owner

IDFC FIRST Bank; Mumbai; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks a Digital Journey Owner to lead and manage the bank’s digital transformation initiatives aligned with long-term strategy. You will collaborate with cross-functional teams to identify and implement digital capabilities that elevate client experiences and drive innovation.

The role demands ownership of metrics, dashboards, and cost management while ensuring compliance with regulations.

Qualifications

• Bachelor of Technology degree from a recognized institution.
• 5 to 10 years of experience in digital transformation, project management, or related domains.
• Proven ability to manage cross-functional digital initiatives and vendor relationships.

Responsibilities

• Drive and implement the bank’s digital strategy in alignment with organizational values and priorities.
• Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
• Monitor and report monthly performance against digital transformation spend and value targets.
• Manage relationships with third-party digital delivery partners, ensuring performance against SLAs and KPIs.
• Work closely with the IT Digital Transformation team to review performance and suggest improvements.
• Ensure adherence to regulatory guidelines and internal compliance standards.
• Prepare dashboards and reports on key metrics for senior management.
• Foster a culture of agility, elite performance, and innovation across the digital transformation team.
• Develop and maintain training materials and documentation for internal users; coordinate ongoing training sessions.
• Create and manage detailed project plans, including resource allocation and cost estimates.
• Participate actively in internal testing and UAT phases; manage defect backlogs and clarify requirements.
• Explore internal and external ecosystems to inject new insights into digital use cases.
• Communicate with IT leads to identify opportunities for collaboration and resource utilization.
• Promote best practices and standardized processes for consistent delivery of digital projects.
• Stay updated on global market trends and competitor strategies in key markets.

Skills

Digital strategy

Stakeholder management

Performance tracking

Dashboard creation

Vendor management

Regulatory compliance

Analytical thinking

Communication

Innovation

Education

Bachelor of Technology

Job description

About the Role

The Digital Journey Owner will lead and manage the bank’s digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.

Job Requirements

The Digital Journey Owner will lead and manage the bank’s digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.

Key Responsibilities

Primary Responsibilities

• Drive and implement the bank’s digital strategy in alignment with organizational values, objectives, and priorities.
• Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
• Monitor and report monthly performance against digital transformation spend and value targets.
• Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
• Work closely with the IT Digital Transformation team to review performance and suggest improvements.
• Ensure adherence to regulatory guidelines and internal compliance standards.
• Prepare dashboards and reports on key metrics for senior management.
• Foster a culture of agility, elite performance, and innovation across the digital transformation team.

Secondary Responsibilities

• Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.
• Create and manage detailed project plans, including resource allocation and cost estimates.
• Participate actively in internal testing and UAT phases; manage defect backlogs and clarify requirements.
• Explore internal and external ecosystems to inject new insights into digital use cases.
• Communicate with IT leads to identify opportunities for collaboration and resource utilization.
• Promote best practices and standardized processes for consistent delivery of digital projects.
• Stay updated on global market trends and competitor strategies in key markets.

What We Are Looking For

Education

• Graduation: Bachelor of Technology in any discipline from a recognized institution.

Experience

• 5 to 10 years of relevant experience in digital transformation, project management, or related domains.

Skills And Attributes

• Strong understanding of digital strategy and transformation frameworks.
• Excellent stakeholder management and cross-functional collaboration skills.
• Proficiency in performance tracking, reporting, and dashboard creation.
• Ability to manage third-party vendors and ensure delivery against SLAs.
• Familiarity with regulatory compliance in the banking or financial services sector.
• Strong analytical, problem-solving, and communication skills.
• Passion for innovation and continuous improvement.