DevOps Engineer, Production Support, CI/CD & Cloud Operations

IQVIA LLC; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

IQVIA LLC is seeking a skilled DevOps Engineer with 4–7 years of experience to improve deployment reliability, security, and operational excellence across enterprise apps in Cronos. You will manage deployments, production support, monitoring, and infrastructure automation in regulated environments.

The role involves handling changes via ServiceNow, implementing IaC with Terraform/CloudFormation, and driving CI/CD enhancements with GitLab, Jira, and artifact repositories.

Qualifications

• 3–5 years of experience in DevOps, Release Engineering, Site Reliability Engineering, or Infrastructure Operations.
• Hands-on experience with CI/CD pipelines, deployment automation.
• Experience with GitLab, SonarQube, Jira, and ServiceNow.
• Knowledge of Linux/Windows server administration and OS patch management.
• Experience with cloud platforms (AWS and Azure).
• Understanding of networking concepts, firewalls, VPNs, DNS, load balancers, and SSL certificates.
• Experience with monitoring and logging tools such as Datadog, Splunk, ELK, CloudWatch or equivalent.
• Knowledge of backup, disaster recovery, high-availability architectures, and business continuity planning.
• Scripting skills in PowerShell, Bash, Python, or similar languages.

Responsibilities

• Work as the 1st level of support for all user queries and issues in Production for Cronos applications.
• Manage and execute application deployments to UAT and Production environments with adherence to change management processes.
• Own and manage ServiceNow change requests, including planning, tracking, execution, documentation, and audit readiness.
• Monitor application and infrastructure health through proactive monitoring, logging, and troubleshooting.
• Perform infrastructure administration and upgrades including networking, VPNs, certificates, and cloud/on-prem connectivity.
• Provide L1/L2 operational support for production incidents and outages.

Skills

CI/CD pipelines

Deployment automation

Linux/Windows admin

Cloud platforms (AWS, Azure)

Scripting (PowerShell, Bash, Python)

Tools

GitLab

SonarQube

Jira

ServiceNow

Datadog

Splunk

ELK

CloudWatch

Job description

We are seeking a skilled and proactive DevOps Engineer with 4–7 years of experience to support and enhance the delivery, reliability, security, and operational excellence of multiple enterprise applications within Cronos area. The role involves managing deployments, production support, monitoring, infrastructure automation, security compliance, disaster recovery readiness, and continuous improvement of DevOps processes across regulated environments.

Key Responsibilities

• Work as the 1st level of support for all user queries and issues in Production for Cronos applications such as CIRP, REQ, RPDM, eClinRO, ePRO, etc.
• Manage and execute application deployments to UAT and Production environments for platforms such as CIRP, REQ, RPDM, eClinRO, ePRO, etc. ensuring adherence to approval and change management processes.
• Own and manage ServiceNow change requests, including change planning, tracking, execution, documentation, EIQ/AIQ activities, and audit readiness.
• Monitor application and infrastructure health through proactive monitoring, API health checks, response-time analysis, log collection, and troubleshooting across production environments.
• Perform infrastructure administration and upgrades, including networking, VPN tunnels, certificates, CIDR management, and cloud/on-premises connectivity in accordance with organizational standards.
• Independently execute releases and environment management activities while ensuring compliance with SDLC, validation, and regulatory requirements.
• Support validation and compliance activities by collecting and maintaining documentation required for validation packages and audit reviews.
• Manage backup, recovery, and disaster recovery processes, including periodic validation of backups, active-active/active-passive failover testing, and DR simulation exercises.
• Administer operating system and security patching activities, including firewall management and hardening (e.g., FortiGate or equivalent enterprise firewalls).
• Provision and maintain new application environments (Dev/Test/UAT/Prod) and ensure consistency through automation and infrastructure standardization.
• Provide L1/L2 operational support for production incidents including application outages, access issues, deployment failures, and infrastructure-related problems.

Additional Responsibilities

• Design, implement, and maintain Infrastructure as Code (IaC) solutions using tools such as Terraform, CloudFormation, or equivalent automation frameworks.
• Build and optimize CI/CD pipelines to reduce deployment duration, improve release reliability, and increase deployment automation.
• Drive migration and adoption of enterprise DevOps toolchains including GitLab, SonarQube, Jira, artifact repositories, and automated quality gates.

Required Skills & Experience

• 3–5 years of experience in DevOps, Release Engineering, Site Reliability Engineering, or Infrastructure Operations.
• Hands‑on experience with CI/CD pipelines, deployment automation.
• Experience with GitLab, SonarQube, Jira, and ServiceNow.
• Knowledge of Linux/Windows server administration and OS patch management.
• Experience with cloud platforms (AWS and Azure).
• Understanding of networking concepts, firewalls, VPNs, DNS, load balancers, and SSL certificates.
• Experience with monitoring and logging tools such as Datadog, Splunk, ELK, CloudWatch or equivalent.
• Knowledge of backup, disaster recovery, high‑availability architectures, and business continuity planning.
• Scripting skills in PowerShell, Bash, Python, or similar languages.
• Familiarity with regulated environments (GxP, validation, audit compliance) is highly desirable.

Preferred Qualifications

• Experience supporting healthcare, life sciences, or regulated enterprise applications.
• Certifications in AWS, Azure, Kubernetes, Terraform, or DevOps‑related disciplines.
• Knowledge of containerization technologies.
• Strong troubleshooting, communication, and cross‑functional collaboration skills.
• Knowledge of release management process.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.