DevOps & AIOps Engineer REQ_122

3Pillar Global, Inc.; Dadri; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

3Pillar Global, Inc. is seeking a Senior DevOps Engineer to own the deployment of the NEXUS platform into client environments. You will design multi-cloud infrastructure (AWS/Azure/GCP), collaborate with client IT teams, and implement AI-assisted provisioning and AIOps for proactive remediation.

You will lead automation workflows, secure deployments, and scale platform operations with Kubernetes, Helm, Terraform, and GitOps practices, in a remote-first, globally distributed setting.

Qualifications

• 5+ years in DevOps, SRE, or Platform Engineering.
• Production-grade Terraform experience across multi-cloud environments.
• Hands-on experience with AIOps platforms or automated observability stacks.
• Experience building automation workflows to reduce manual toil.
• Deep expertise in Kubernetes and Helm for multi-service platforms.
• Strong AWS (EKS, networking, IAM/IRSA) plus Azure/GCP familiarity.

Responsibilities

• Partner with client IT groups to define best practices for NEXUS deployments.
• Manage platform lifecycle and deliver updates via Helm charts.
• Ensure infrastructure aligns with enterprise monitoring and ticketing systems.
• Architect and implement AI-assisted provisioning across multi-cloud environments.
• Integrate 3Pillar’s AIOps platform for proactive remediation and RCA automation.
• Evolve Terraform modules and Helm-based platform layers for secure deployments.
• Design self-adapting workflows that handle ambiguity and scale over time.
• Ensure IaC and automation meet enterprise security and compliance standards.

Skills

DevOps

Terraform

Kubernetes

Helm

AIOps

Observability

Multi-cloud

AWS

Azure

GCP

Security

IAM

HashiCorp Vault

Keycloak

Tools

GitOps

Flux

Argo CD

Job description

Embark on an exciting journey into the realm of AI Product Engineering with 3Pillar!

We invite you to join our elite team as we embark on missions critical to technological advancement and industry revolution. At 3Pillar, our dedication to excellence is unwavering, as we push the boundaries of cutting-edge technologies to transform industries.

About the role

We are hiring a Senior DevOps Engineer to own and evolve the deployment of our AI-powered application modernization platform (NEXUS) into client production environments. This role is a unique hybrid of Platform Engineering and Technical Advisory. You will not only design the underlying multi-cloud infrastructure (AWS, Azure, GCP) but also partner directly with client IT groups to establish SysOps frameworks. You will leverage our AI-driven automation tools to provision infrastructure, integrate AIOps for anomaly detection and remediation, and ensure clients receive seamless product updates via our Helm-based delivery pipeline. This is an individual contributor role that requires a "product mindset"—you are designing for scale, security, and long-term operational sustainability in client environments.

Responsibilities:

Serve as the primary technical partner to client IT groups, guiding them on best practices for operating bespoke NEXUS implementations.

Work with client-aligned delivery teams to manage the lifecycle of the platform, ensuring timely and reliable product updates via Helm charts.

Collaborate with client stakeholders to tailor infrastructure and operational workflows, ensuring NEXUS integrates seamlessly with their existing enterprise monitoring and ticketing systems.

Build & Leverage AI for Provisioning: Architect and implement AI-assisted workflows to automate the provisioning and configuration of infrastructure across multi-cloud environments.

AIOps Implementation: Integrate and adopt 3Pillar’s AIOps platform into client ecosystems to enable proactive, automated anomaly detection and incident remediation.

Knowledge Base Evolution: Maintain and refine the AIOps knowledge base, training agents to perform accurate root-cause analysis (RCA) and automate recurring issue resolution.

Evolve our Helm-based platform layer and Terraform module libraries to support standardized, secure deployment patterns across AWS, Azure, and GCP. 1 2

Design for "Delegation": Move our automation from simple execution to self-adapting workflows that handle ambiguity and get smarter over time. 3

Ensure all infrastructure-as-code and automated remediation scripts meet rigorous enterprise security and compliance standards, including PII access logging and least-privilege IAM.

Required Experience:

Client-Facing Advisory & Enablement: Proven experience in a technical advisory or client-facing engineering role. You are comfortable partnering with client IT teams, guiding them through technical adoption, and translating complex platform requirements into operational success.

DevOps & Infrastructure Expertise: 5+ years in DevOps, SRE, or Platform Engineering. You possess production-grade Terraform experience—architecting modular, multi-cloud IaC frameworks that enable consistent, repeatable deployments across different environments.

AIOps & Observability: Hands-on experience integrating or managing AIOps platforms or automated observability stacks. You understand the lifecycle of incident response, anomaly detection, and automated remediation.

AI-Driven Automation: Demonstrated experience building automation workflows. You don’t just write scripts; you build systems that reduce manual operational toil and empower users through self-service provisioning and automated configuration.

Platform Engineering at Scale: Deep expertise in Kubernetes and Helm. You have a track record of deploying and operating complex, multi-service platforms and managing their lifecycle (chart development, values layering, atomic releases).

Foundational Cloud Operations: Proven AWS expertise (EKS, networking, IAM/IRSA) with a strong aptitude for multi-cloud environments (Azure/GCP).

Identity & Security: Solid experience with secrets management (HashiCorp Vault or similar) and identity/SSO integration (Keycloak/OIDC).

Communication & Mentorship: Excellent written and verbal communication. You are able to explain complex technical concepts to non-technical stakeholders and mentor teams on best practices.

Good to have:

Consultative Experience: Prior work as a Solutions Architect, Technical Account Manager, or Implementation Engineer in a SaaS or Managed Services environment.

AI/LLM Infrastructure: Experience managing infrastructure for AI/ML workloads, including GPU node pools, vector databases (e.g., Neo4j), or RAG (Retrieval-Augmented Generation) pipelines.

GitOps & Lifecycle: Hands-on experience with GitOps methodologies (Flux, Argo CD) for managing continuous deployment at scale.

Enterprise Compliance: Experience operating within regulated or enterprise environments (PII logging, audit trails, network isolation, SOC2/compliance-heavy workflows).

Kafka & Distributed Systems: Experience with event streaming platforms (e.g., Strimzi/Kafka) or specialized operators for stateful services.

What success looks like in your first 6–12 months

Successful enablement of client IT teams to independently manage and operate the NEXUS platform.

Quantifiable reduction in manual operational toil for clients through the successful adoption of AIOps-driven anomaly detection and automated remediation.

Seamless, low-friction delivery of platform updates via automated Helm-based pipelines.

Deployment of robust, AI-provisioned infrastructure stacks that adapt to client-specific demands while maintaining security and compliance.

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.

You will be part of a global team , learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.

We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.

We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.